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Partner Support Associate
Partner Support AssociateInforma • Washington, DC, US
Partner Support Associate

Partner Support Associate

Informa • Washington, DC, US
1 day ago
Job type
  • Full-time
Job description

Partner Support Associate

Do you want to develop your career and make an impact in the fast-growth, fast-moving B2B technology space?

At Informa TechTarget, you'll collaborate and grow alongside some of the industry's most respected experts. You'll work with leading brands and be exposed to world-shaping innovations. You'll apply your energy and intellect to helping clients be faster to market and faster to revenue.

We're a vibrant community of world-class practitioners over 2000 colleagues strong with offices in 19 locations around the world. We're traded on Nasdaq and also part of Informa PLC, a global leader in business-to-business events, digital services, and academic research in the FTSE 100.

Informa TechTarget (Nasdaq : TTGT) informs, influences and connects the world's technology buyers and sellers, to accelerate growth from R&D to ROI.

With an unparalleled reach of over 220 highly targeted technology-specific websites and more than 50 million permissioned first-party audience members, Informa TechTarget has a unique understanding of and insight into technology markets.

Underpinned by those audiences and their data, we offer expert-led, data-driven, and digitally enabled services that deliver significant impact and measurable outcomes to our clients. We provide our customers with :

  • Trusted information that shapes the industry and informs investment
  • Intelligence and advice that guides and influences strategy
  • Advertising that grows reputation and establishes thought leadership
  • Custom content that engages and prompts action
  • Intent and demand generation that more precisely targets and converts

Our organization is committed to sustainability, diversity, wellbeing, and ethical working practices.

This role is based in our office located at 1100 15th St NW, Washington, DC 20005, USA.

Serve as the front-line contact for NetLine's publisher partners. You'll provide operational and technical support, ensure successful campaign fulfillment, troubleshoot data and integration issues, and contribute to an exceptional partner experience.

Responsibilities :

  • Act as the primary support resource for NetLine's network of publishers and media partners
  • Onboard new publishers and assist with content feed setup, audience tagging, and campaign activation
  • Troubleshoot delivery, tagging, or data flow issues in coordination with internal technical teams
  • Monitor campaign performance and provide recommendations to optimize lead volume and quality
  • Work with internal tools to ensure leads, engagement metrics, and revenue tracking are accurate and timely
  • Collaborate with the Partner Development and Client Services teams to meet client fulfillment goals
  • Maintain knowledge of platform features, integration methods, and compliance best practices
  • Help manage documentation and training resources for external partners

    • Qualifications :

  • 24 years of experience in digital media, ad ops, partner success, or publisher support
  • Familiarity with lead generation, content syndication, or B2B marketing
  • Experience with CRMs, marketing automation platforms, or data management tools is a plus
  • Exceptional communication and troubleshooting skills
  • Highly organized and able to manage multiple projects in a fast-paced environment
  • Strong attention to detail and data accuracy
  • Comfortable working cross-functionally with both technical and non-technical stakeholders

    • Informa TechTarget complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable federal, state or local law.

    We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you're not spending time together in one of our offices or other workplaces like at an Informa event you get the flexibility and support to work from home or remotely.

    Our benefits include :

  • Great community : a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
  • Broader impact : take up to four days per year to volunteer, with charity match funding available too
  • Career opportunity : the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it's time for the next step, we encourage and support internal job moves
  • Time out : 15 days PTO rising to 20 after three years and 25 after six years, plus 10 national holidays, a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
  • Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount
  • Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more
  • Recognition for great work, with global awards and kudos programs
  • As an international company, the chance to collaborate with teams around the world

    • The salary range for this role is $55,000 to $60,000 based on experience.

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