Leasing Professional

Summary

The Leasing Professional has the responsibility, under the supervision of the Community Manager or Assistant Community Manager, for marketing and promoting rentals. This includes demonstrating apartments and the community to prospective renters, securing commitments and deposits from prospective residents. The leasing Professional, with the oversight of the Resident Manager or Assistant Resident Manager, is also responsible for assisting in the general administration of the property.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Perform a variety of tasks associated with leasing and marketing of the community in a professional, calm and controlled manner.
• Talk persuasively to influence people in ways they can understand.
• Stimulate enthusiasm when providing information about the apartment homes, the community, and when scheduling visits to the community.
• Determines the needs and responds promptly to resident needs and concerns while being pleasant, cheerful and tactful.
• Quickly closes new sales and leases apartments, meeting or exceeding KA Communities’ minimum standards of performance.
• Acts hospitably when meeting or greeting people.
• Effectively explains all lease and community policies to new or current residents.
• Supports the overall marketing efforts and offers input and suggestions in regard to promotions, advertisements, etc.
• Maintains an accurate and in-depth knowledge of all aspects of the community, particularly in areas such as rent and pricing information, vacancies, apartment availability, lease expirations, square footage, etc.
• Monitors the community advertisements and effectiveness of responses; maintains ad book and demographics.
• Gathers information about markets, competition, etc. and assists with the preparation of monthly competitive survey reports to analyze the real estate market trends and conditions in the area.
• Monitors all vacancies and future vacancies in order to react proactively to future occupancy needs.
• Analyzes concerns associated with apartments which are slow to lease and offers recommendations to Community Manager.
• Inspects on a regular basis all vacant apartments to ensure they are ready to show to prospective residents.
• Works along with Community Manager to assure curb appeal and property appearance is acceptable.
• Conducts follow-up activity with all residents in order to establish positive resident relations.
• Maintains open communication with Community Manager and Regional Manager.

ADMINISTRATIVE

• Accurately and efficiently prepares and assists with all leasing paperwork (i.e., applications, lease agreements and addenda, employment and credit checks, and leasing move-in packets).
• Checks and double checks own work.
• Completes service requests and communicates to Maintenance Department.
• Completes follow-up thank you notes and call-backs with prospects after initial community visit.
• Maintains current resident files.
• Collects security deposits, rent, and all other funds associated with resident moves.
• Adheres to company accounting directives, including but not limited to income accounting, expense control, and petty cash accounting.

CUSTOMER SERVICE

• Exhibit good interpersonal skills while serving residents and working with supervisor, co-workers, vendors and contractors.
• Assists in the handling of resident service requests and various concerns as required.
• Conducts follow-up activity as needed with new and current residents in order to establish and maintain positive resident relations
• Aid the Community Manager in ensuring that residents are provided with a clean, safe, well-maintained community.
• Maintains high standards of resident service and relations.
• Represents KA Communities sand the community you manage in a professional manner. Maintain a positive businesslike attitude in person and on the telephone and neat, clean, professional dress and grooming appropriate for greeting the public.
• Adhere to Fair Housing Policy, ADA, Injury and Illness Prevention Policy and Asbestos and Hazardous Materials Policy.

Other Duties and Responsibilities include the following. Other duties may be assigned.

Supervisory Responsibilities

This position has no supervisory responsibility.

Competencies To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience One-year certificate from college or technical school; or two years related experience and/or training; or equivalent combination of education and experience. Proficient at Microsoft Office, including Word and Excel. Minimum of 1 year experience working on a PC.

Language Skills Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Other Requirements Incumbent must have reliable transportation available and have a valid driver’s license and automobile insurance, as travel to various sites throughout the day will be required.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to walk. The employee is occasionally required to stand; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.