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Senior Technical Business Analyst & Federal Travel & Expense SME

Senior Technical Business Analyst & Federal Travel & Expense SME

PROVATOHR INCWashington, D.C, DC, US
30+ days ago
Job type
  • Full-time
  • Quick Apply
Job description

JOB LOCATION :

  • Remote – with occasional travel to DC for client meetings as needed.

JOB SUMMARY :

  • Seeking a highly experienced Senior Technical Business Analyst and Federal Travel and Expense Subject Matter Expert to drive the successful implementation of innovative solutions for federal agencies.
  • In this pivotal role, you will leverage your extensive knowledge of Federal travel and expense requirements and policies to facilitate the transition from legacy systems to cutting-edge solutions, particularly within the framework of the GSA's ETSNext initiative.
  • You will be instrumental in developing test cases, executing testing activities, and providing expert guidance throughout the migration lifecycle.

    • By applying Lean, Agile, and SAFe methodologies, you will help enhance operational efficiency and ensure a seamless integration of travel and expense processes, making a positive impact on federal agency operations.

    DUTIES AND RESPONSIBILITIES :

  • The Senior Technical Business Analyst will play a crucial role in implementing a new Federal Travel and Expense solution for Federal agencies, with a strong emphasis on understanding travel and expense requirements and policies.

    • Acting as a Subject Matter Expert (SME) in Federal Travel and Expense systems, particularly in relation to the General Services Administration’s (GSA) ETSNext initiative, you will assist federal agencies in transitioning from legacy systems like ETS2 to the modernized ETSNext solution while applying the T&E Federal Integrated Business Framework standards throughout the migration lifecycle.

    Key responsibilities include :

  • Provide expert-level guidance, system analysis, and agency-facing support throughout all phases of the migration lifecycle—from requirements gathering to deployment and post-implementation.
  • Serve as a Subject Matter Expert (SME) in Federal Travel Regulations (FTR), travel policies, and automated travel and expense systems.
  • Support agency migrations by analyzing legacy processes and mapping them to ETSNext capabilities.
  • Provide technical and functional analysis to identify gaps, define requirements, and guide configuration of ETSNext to meet agency needs.
  • Collaborate with GSA, vendors, and agency stakeholders to ensure seamless integration and data migration.
  • Lead and support testing activities including system integration testing (SIT), user acceptance testing (UAT), and parallel testing.
  • Develop migration plans, implementation schedules, and documentation aligned with agency-specific travel profiles.
  • Conduct training sessions, demos, and workshops to support agency onboarding and user adoption.
  • Support issue resolution and troubleshoot complex problems related to travel policy enforcement, system behavior, or configuration.
  • Act as a liaison between agency travel offices, system integrators, and the Customer Engagement Management team and GSA Program Management Office (PMO).
  • Provide continuous improvement recommendations based on best practices and lessons learned from legacy systems and prior migrations.

    • MINIMUM QUALIFICATIONS / EXPERIENCE :

  • Experience : 5+ years in federal travel systems, including legacy platforms such as ETS2, GovTrip, or ConcurGov. 5+ years as a Digital Business Analyst or in project management, with a focus on defining T&E service requirements and performance metrics in alignment with Federal policies. 5+ years working with Commercial or Government Travel Booking systems, including TMC's Mid-Office, GDS, and non-GDS system integrations.
  • Proven experience in systems migration, configuration, and integration within a federal environment.

    • Knowledge :

  • Deep understanding of GSA’s ETSNext program—its goals, architecture, and compliance requirements.
  • Familiarity with Federal Travel Regulations (FTR) and agency-specific travel policies, as well as electronic travel authorizations, vouchers, per diem management, routing workflows, and audit trails.

    • Skills :

  • Strong analytical and problem-solving abilities, with effective communication skills to translate technical requirements into actionable business solutions.
  • Proficiency in Google Apps and / or Microsoft Suite (Excel, Access, PowerPoint, Word, Project, Visio).
  • Excellent verbal and written communication skills, with the capacity to engage professionally with diverse groups, including executives, managers, and subject matter experts.

    • Project Management :

  • Strong organizational skills and project management expertise, including resource planning, milestone management, and driving alignment among cross-functional teams.
  • Familiarity with Agile or hybrid project management methodologies is preferred.

    • REQUIRED CERTIFICATIONS :

  • PMP, CSM, ITIL, and / or SAFe certifications preferred OTHER :
  • Must be a US Citizen   Powered by JazzHR
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    Senior Technical Analyst • Washington, D.C, DC, US

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