Service Account Manager

Service Account Manager

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Service Account Manager to join our amazing culture. As a Service Account Manager, you are a part of a dynamic team that allows you to grow as Convergint grows. With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

Responsible for maximizing customer satisfaction by effectively executing all Convergint Technologies commitments on CSP's, Work Orders, time and material and parts sales. Responsible for the effective management of resources, costs and customer satisfaction for the delivery and expansion of the existing service base. Supervise Field Specialists, Service Coordinators, Service Specialists, and / or Inspectors in all aspects of service delivery. The financial impact is measured in the growth and delivery of Service products in the local CTC market. Performs other duties and responsibilities as requested or required.

Customer Focus - Maintaining awareness of and seeking to meet of the needs and wants of the customer. Leadership Orientation - Actively seeks ways in which to act as a role model, guide, develop and mentor others within the Service Department. Strong financial analytical skills including cost control. Excellent Microsoft Outlook, Project, Excel, Word and Power Point skills.

Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits : 10 Company Holidays and Paid Time Off starting at 13 days annually Fun & Laughter Day Off Medical, Dental & Vision Plan Life insurance & Disability Plan Wellness Program 401K Matching Plan Colleague Assistance Program Tuition reimbursement Competitive salary and compensation plan Vehicle reimbursement plan or company vehicle Corporate Social Responsibility Day Cell phone reimbursement (if applicable) Paid parental leave

Requirements : Education : High School / GED or equivalent experience Minimum Experience : 1-3 years relevant Preferred Experience : (but not required) : 3 years engineering, field service or project management Experience in 1 or more of the following industries : electronic, fire alarm & life safety, building automation, and / or healthcare Previous project supervisory Convergint is an Equal Opportunity