Franchise Operations Specialist

Division :

TBC Corporate Services

Reports to :

Division Vice President

General Summary :

The Franchise Operations Specialist (FOS) will work closely in partnership with Franchise Business Consultants (FBC) and Division Vice President (DVP) to actively provide operational support to franchisees and in-store teams. The Franchise Operations Specialist is responsible for hands-on support designed to improve and evolve all systems, resources and processes in order to achieve operational goals at Divisional and National levels. The FOS role must be able to effectively support new and existing stores and transitions, take ownership of operational components and program initiatives, enhance same store sales growth, and consistently deliver required training in the field.

Specific duties & responsibilities include :

• In-Store Training : Coach store teams on brand-specific processes and best practices, with a strong focus on delivering best-in-class customer service.
• Franchisee Onboarding : Partner with new franchisees to ensure successful initial setup and seamless implementation of brand procedures and standards.
• Special Events : Support the rollout and training of new company initiatives, coordinate vendor training sessions, and assist with regular franchisee meetings and conferences.
• Analyze and act on operational data from the POS system to identify trends, performance gaps, and improvement opportunities
• Review and interpret Profit & Loss statements to support financial performance and accountability
• Facilitate group training sessions for store-level teams and franchisees
• Develop and deliver engaging presentations using PowerPoint and other tools
• Utilize Microsoft Excel, Outlook, and other Microsoft Office applications to manage schedules, reports, and communication
• Adapt quickly to various POS platforms and internal systems
• Support multiple initiatives and projects simultaneously, maintaining a strong sense of urgency and attention to detail

Job Requirements :

Demonstrable Skills

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