FBS Operations Hub Leader

Operations Hub Leader

Our client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our client is part of one the largest Insurance Groups in the world.

The Operations Hub Leader plays a key role in recruiting, assessing, and hiring top talent and ensuring new hires integrate smoothly into the team, while empowering members to make decisions within their delegated authority. The Operations Hub Leader interacts closely with HR Business Partners to create job descriptions and understand demand.

Main Responsibilities :

Strategy Implementation and Execution : As a Senior Leader and member of the Line of Business Leadership Team, this role is responsible for participating and implementing the LOB business strategy.

Subject-Matter Expertise : Provide subject matter expertise to LOBs in their functional area, staying up to date with best practices, technologies, and market trends.

Domain Expertise and Talent Development : Prioritize domain expertise and knowledge-sharing within their craft, ensuring consistency and best practices across the organization, fostering a culture of high performance and continuous improvement, and establishing clear career paths and development plans for team members.

Knowledge Sharing : Promote knowledge sharing and exchange within team members, ensuring best practices are shared and implemented across different areas and departments.

Skill Development and Mentorship : Identify skill development needs, areas of improvement, and skill gaps within team members, and facilitate mentorship and learning opportunities to improve their skills.

Performance Management : Lead by example, conduct performance reviews in partnership with managers, provide constructive feedback, and help hub members grow their careers.

Collaboration and Communication : Foster collaboration and communication between members of different departments within their allocated teams.

Recruitment : Act as a "talent magnet" in the markets, universities, and internally. Hub Leaders play a critical role in recruiting for positions within their job families and areas of expertise, assessing technical and domain-specific skills.

Integration of New Hires : Ensure that new hires are seamlessly integrated into the team and culture.

Empowerment : Empower team members to self-organize and make decisions within specific delegation of authority.