Client Implementation Analyst

Description

At Asurint, we're building a leading information-based technology company in Cleveland, Ohio. Asurint is on a mission to help our customers succeed by bringing innovation, flexibility and personal ownership to background screening – all while addressing the changing regulatory landscape. We measure our efforts by the success our customers enjoy and the positive onboarding experience of their employees. We are succeeding because they succeed.

Summary

The Client Implementation Analyst is responsible for establishing and maintaining a professional relationship with our internal and external clients. Also responsible for reviewing and analyzing client contracts, customer package request(s) and any other relevant client documentation related to their implementation project. Provides an exceptional client experience while managing to the deadlines and requirements of the implementation project plan.

Responsibilities

• Engages and builds relationships with both internal and external clients, with a focus on providing a positive, memorable customer experience.
• Understands the necessity and value of accuracy and attention to detail; able to rapidly process information and document with high levels of accuracy.
• Maintains a thorough understanding of our services in order to better facilitate questions and provide appropriate answers.
• Manages the generation and execution of addendums and client correspondences for new accounts and existing accounts.
• Coordinates all activities within the implementation project, manages expectations and ensures timely project completion.
• Effectively and diligently documents CRM system of client's requests, changes to packages and products, and confirmation of accurate account set up.
• Reviews Client Contracts, SOW's and / or coordinates with Sales department to ensure correct client set up.
• Conducts web demos and training for clients, identifies client needs, and offers solutions and / or cross-sells ancillary products and services.
• Conducts Post-Production reviews to ensure client satisfaction and encourage billing.
• Acts as primary resource for new client calls, emails, and voicemails during implementation project and ninety days subsequent to project closure.
• Other duties as required.

Requirements

Working Conditions

Benefits

In exchange for your unique abilities, perspectives and teamwork, Asurint offers a competitive salary and an excellent benefit package with options you can select according to your needs which includes :

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