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IT Technician

IT Technician

Trans-Bridge IncBethlehem, PA, USA
9 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Trans-Bridge Lines, Inc., a family-run business celebrating over 83 years in business, is seeking a full-time IT Technician to join our company. This position will be responsible for assisting with all hardware, software, and online ticketing systems. This position will also be a partial back up to our communications manager in dealing with website design, development and changes.

NOTE : This position is based in Bethlehem, PA and requires an on-site presence, Monday-Friday (not remote or hybrid).

Duties / Responsibilities :

  • Point of contact for all online ticketing training, questions, issues and problem solving from internal and external users.
  • Main contact and liaison between Trans-Bridge and our 3rd party IT vendors.
  • Assists with all server and network maintenance, including hardware and software updates.
  • Assist with computer upgrades and maintenance.
  • Assist and at times be a partial back up to the Communications Manager, working closely on the development of the company website, including video production.
  • Completion of initial training and any ongoing training.
  • Perform other duties / responsibilities as assigned.

Required Knowledge / Skills / Abilities :

  • Solid understanding of desktop hardware and peripheral setup and maintenance
  • An understanding of network connectivity, including Wi-Fi and LAN
  • Proficient with Windows and Microsoft Office Suite
  • Familiarity with website support, enhancement and SEO
  • Ability to diagnose, troubleshoot and resolve issues related to applications, desktops, laptops, and other hardware
  • Able to provide guidance and training to users on basic technical issues and system functionalities
  • Ability and desire to learn new software, especially a new online ticketing system
  • Strong problem-solving skills
  • Excellent verbal and written communication skills
  • Excellent time management and customer service skills
  • Ability to work onsite five days a week in Bethlehem, PA

    • Education and Experience :

  • A h igh school diploma or equivalent is required; additional technical education preferred
  • At least 2-3 years of IT support experience required
  • Experience with website support, changes and design preferred
  • Prior experience customer service preferred

    • Physical Requirements :

  • Sitting at a desk for a prolonged period while working on a computer and performing accounting duties
  • Must be able to lift up to 15 pounds at a time

    • Benefits :

  • Healthcare insurance (Medical, Dental, Vision)
  • Health and Dependent Flexible Spending Accounts
  • Company Paid Short Term Disability and Life Insurance
  • Employee Assistance Program (EAP)
  • 401(k) + company match
  • Paid Time Off
  • Employee bus transportation discount (conditions apply)

    • EEO Statement :

    Trans-Bridge Lines, Inc. is an Equal Opportunity Employer.

    Offers of employment may be contingent upon passing pre-employment drug and alcohol screening criteria, background checks physical exams pertaining to the job.

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    It Technician • Bethlehem, PA, USA