Description
Take Your Career to New Heights as a Service Product Support Specialist! ️
Why Join Us?
At WMH, we're not just a company; we're a vibrant community of honor, rewards, and limitless growth!
WMH, Wheeler Material Handling, ( www.wmhsolutions.com) is a 35+ year-old organization, a dynamic leader in the Southeast's rapidly expanding material handling industry.
With over 250 dedicated associates across 11 branches in NC, SC, TN, VA, GA, and AL, we're transforming the industry as a complete solutions provider.
At our core, we're committed to nurturing the success of our employees.
As a Service Product Support Specialist , you'll be the heartbeat of exceptional customer service within our service department.
You'll handle everything from dispatching jobs to ensuring our fleet of forklifts never misses a beat!
Your mission ? To deliver swift, accurate responses to customer and technician inquiries.
Key Responsibilities
Key Responsibilities : ️
- Elevate customer service for internal and external clients
- Mastermind scheduling, dispatching, and workload management
- Drive efficiency, productivity, and quality within our Service Dept.
- Fuel monthly departmental reports
- Oversee work in progress (WIP)
- Provide unwavering support to our internal service team
- Foster solid partnerships with manufacturers and vendors
- Initiate and manage work orders
- Be the support backbone for external and internal customers, including rental equipment contract coordination, shipping, and receiving
- Champion service department data entry
- Ace warranty and fleet claims processing
- Cultivate a collaborative team atmosphere
Skills, Knowledge and Expertise
Key Skills : ️ ️
- High School Diploma or GED
- Customer Service Expertise
- Previous service support experience (heavy equipment, agriculture, or automotive preferred)
- Team-player extraordinaire
- Microsoft 365 Suite pro, especially Excel
- Energized, self-motivated, and a dedicated work ethic
- Unrivaled attention to detail
- Stellar analytical and interpersonal skills
- Creative problem solver
- A knack for coaching
- Outstanding communication skills, written and verbal
Benefits
Benefits :
- Top Notch Health insurance
- Paid Holidays
- Retirement plan / Profit Sharing / Financial Planning
- Paid time off (Vacation & Personal time)
- Unified Team : Join a dynamic workplace
- Flexible schedule
- Professional development support
- Referral and Bonus Incentives
WMH (Wheeler Material Handling), headquartered in Charlotte, NC, is at the forefront of the Material Handling industry, embodying the tagline "Driving Industry Forward.
Our commitment to innovation, cutting-edge technology, and optimizing material handling processes sets us apart in the field.
At WMH, we invite you to join our team and be a part of the journey to reshape the Material Handling landscape. We offer a work environment that thrives on professionalism, collaboration, and a shared passion for excellence.
Here, your growth and development are paramount, as we empower our employees to excel in their roles. You'll find recognition and rewards for your contributions, all within a supportive and dynamic workplace.
So, why should you consider working for us? Because WMH isn't just a company; it's a place where you can make a significant impact and shape the future of the Material Handling industry.
If you're looking for a challenging yet rewarding career where your talents are valued, WMH is the ideal destination. Join us in "Driving Industry Forward" and be a part of the exciting transformation we bring to the Material Handling world.
Take the next step in your career and discover the opportunities waiting for you at Wheeler Material Handling.
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