Customer Operation Specialist (Home Appliance)

Customer Operation Specialist (Home Appliance) AO7157971 page is loaded

Customer Operation Specialist (Home Appliance) AO7157971

Apply locations Atlanta, GA time type Full time posted on Posted Today job requisition id JR101217

Why work with us?

Proven people.

Everyone on our team has earned a CPC (Certified Personnel Consultant) or CTS (Certified Temporary Staffing Specialist) accreditation from the National Association of Personnel Services. We are experts at staffing and recruiting with more than 16 years of experience serving employers.

Proven process.

Our approach to staffing isnt just a little bit different; its a whole different ball game. While most staffing firms emphasize transactional services (taking and filling job orders), BTI Solutions focuses on providing more strategic solutions.

By acting as workforce consultants, we are able to find innovative and intelligent strategies for improving productivity, meeting project deadlines, improving hiring quality, decreasing turnover, and reducing total labor costs.

Our recruiting and candidate assessment process assures the highest quality matches between job seeker and employer, so you will get people who not only have the right qualifications but who also have the appropriate personality fit for your organization.

Proven results.

More than anything, the biggest difference with BTI Solutions is the one that matters most : bottom-line results.

• 95% client satisfaction rate measures client satisfaction vs. expectations.
• Our clients have worked with us for over 10 years , on average.
• BTI Solutions counts 4 Global Telecommunication companies as clients.
• Client referrals are BTI Solutions largest source of new clients.
• Google Review 4.4, Facebook Review 4.8

Customer Operation Specialist (Home Appliance) AO7157971

HA Operations Specialist

Top skills : Excel, independent thinker, solution driven

Schedule : Hybrid - 4 in office, 1 remote (set day)

KEY RESPONSBILITES / REQUIREMENTS :

This position supports the day-to-day operations of the outsourced Business Center (BC) for the Builder Direct network.

The operations specialist will be expected to execute the operational duties to ensure our contact center and vendor operations are in alignment with approved operational goals. The operations specialist would be responsible for auditing the vendor(s) daily, weekly and monthly deliverables against their contractual obligations and KPIs.

This position also supports process improvement, new SOP implementation, and ad hoc requests.

They will serve as a liaison between the company and Builder Direct account representatives. This individual will strive to maintain the standing relationship between the company and the Builder Direct account by ensuring that all issues are remedied in a timely manner, while adhering to policies and procedures.

Key Responsibilities

1. Assist with Builder Direct escalations

2.Support new builder site launch, including pre-walk, and final mile coordination

3.Act as the internal escalation point for Builder Direct issues

4.Manage final mile relationship and escalations

5.Manage Builder Direct contact center to ensure timely and accurate responses

Knowledge, Skills and Education

Hands-on experience with customer service, order management, and sales operations

Must be flexible and adaptable to fast-paced, ever-changing environment, with the proven ability to work in ambiguous situations or with limited direction - Works effectively with competing priorities

Solution-driven; and can perform root-cause analysis to quickly find and present resolutions looking for someone that is a forward thinker

Strong Proficiency with Microsoft Office Excel & PPT

Strong interpersonal, and communication skills to coordinate and support transactions across multiple teams

Must have the ability to meet deadlines in a fast-paced and demanding environment

Regular, consistent and punctual attendance. Must be able to occasionally work nights and weekends

Bachelors degree highly preferred

Years of experience : 4+ years

Preferred : Some experience with Agile project / procedure management would be a HUGE BONUS!

Skills

o Attention to detail

o Stays up-to-date

o Can easily document a new process or problem

o Can collect and condense data into information that can be acted on

o Excels with computer software programs, i.e. Excel, PowerPoint, Word and new / emerging presentation programs

o Building internal cross-functional relationships and partnerships

Additional Info

This position requires transactional coordination to ensure smooth delivery to consumers. The candidate will interact with multiple departments (internal and external) :

This role will oversee all necessary duties to sustain main goal of ensuring a smooth delivery experience for the Builder Direct accounts purchasing home appliances.

This role will support all necessary duties to sustain vendor managers main goal of ensuring a smooth delivery experience for the Builder Direct accounts who are purchasing home appliances.

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We are an outstanding national staffing company with 19 years of success

Corporate Values

1. Guided by Integrity

We earn trust by keeping our promises and holding ourselves and each other

accountable to do the right thing in all circumstances

2. Strive for Excellence

We strive to deliver quality candidates with efficiency and professionalism

leading to the complete satisfaction of our clients

3. Stronger Together

We embrace each others differences and practice collaborative

communication to build strong partnerships and relationships to

achieve successful outcomes

4. Think Big

We continuously challenge ourselves and seek innovative ideas to improve

and strengthen our company, clients, and partners for long-term success

5. Achieve Impact

We commit ourselves to empowering and uplifting the people and

communities we serve for a better tomorrow

Vision

To be the foundation of all connections and the driver of new discoveries,

growth, and transformation for our employees, candidates, clients, partners,

and community

Mission

Connecting talented employees and great companies to attain new experiences

and opportunities to fulfill their needs and achieve their goals.

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