Program Director

Overview

Responsible for the clinical and administrative operations of the program. Directs compliance and content with OASAS guidelines and Success & Seek Counseling policies. Monitors agency census to ensure operating efficiencies are achieved.

Specific Knowledge & Skills

Extensive experience in the field of Harm Reduction

Continuing knowledge of OASAS Regulations governing Part 822 CD Medically Supervised Outpatient programs

Knowledge of personnel management

Knowledge of Medicaid program

Knowledge of Evidence-Based Practices (EBP) and the ability to train staff on effective EBP use

Ability to communicate effectively with referring agencies

Ability to communicate effectively with staff

Ability to network with other agencies to share information / knowledge

Strong financial and operational acumen in a behavioral health / substance use disorder setting

Data-driven mindset : ability to interpret program metrics and implement improvements

Proven leadership and team-building skills in a clinical environment

Excellent oral and written communication skills, including with referral sources and regulatory agencies

Deep understanding of substance use disorder treatment best practices, OASAS Part 822, Medicaid, and payer billing

Experience with EMR systems, data reporting, and utilization review processes

Cultural competency and ability to work effectively with diverse client populations and community partners

Credentials / Experience

LCSW / LMSW / Advanced CASAC

CASAC credential preferred

General Responsibilities

Provide clinical supervision and oversight for substance abuse counselors when the designated supervisor is unavailable

Coordinate activities of the interdisciplinary team

Ensure all clinical documentation is timely and appropriate based on OASAS and SCS & SEEK policies and procedures

Review and approve counselor schedules weekly

Communicate with all referral agencies to enhance relationships

Maintain relationships with all referral agencies

Review Medicaid and / or other insurance eligibility of clients

Conduct chart audits to ensure compliance with OASAS CD Part 822 regulations

Ensure Utilization Review is completed quarterly

Complete staff evaluations

Participate in planning and goal setting for the agency

Conduct potential staff interviews and make hiring recommendations

Participate in agency strategic planning and identify new business opportunities or service expansions

Develop and implement short- and long-term goals for the program, focusing on census growth, retention, and quality improvement

Monitor program performance metrics (client outcomes, retention, productivity) and implement data-driven improvements

Assist in the development and monitoring of the program budget, including revenue forecasting and expense management

Ensure documentation supports billing and payer compliance; monitor staff productivity and efficiency

Supervise staff orientation, training, and ongoing professional development

Implement and monitor quality improvement initiatives and corrective action plans

Review and update policies and procedures to ensure compliance with regulatory and accreditation standards

Represent the organization at community meetings, coalitions, and advisory boards; strengthen referral partnerships

Collaborate with other departments to ensure integrated care, including medical, peer support, and external service providers

Oversee intake, assessment, and discharge processes to ensure timely access to services

Prepare and submit reports to the CEO / Executive Director, funders, and regulators as required

Ensure compliance with confidentiality and privacy laws, including HIPAA and 42 CFR Part 2

Manage program risk and ensure staff are trained on crisis and emergency procedures

Participate in leadership and management team meetings, providing timely and accurate updates

Reports to : CEO / Executive Director

Evaluated by : CEO / Executive Director

Seniority Level

Director

Employment Type

Full-time

Job Function

Business Development and Sales

Industries

Mental Health Care

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