Program Director-SH563405

JOB SUMMARY :

This management position exists in several Program Divisions. Under the general supervision of the Associate Vice President of Bronx Supported Housing, the individual is responsible for the oversight of the administrative, operational, staffing, and clinical aspects of the program. Responsibilities include personnel management, fiscal operations, inventory management, client services, safety and welfare of staff and clients, hiring and training of personnel, directing and coordinating the activities of the staff, and general administration of the program.

ESSENTIAL JOB FUNCTIONS :

Provide Clinical Services :

Directs clinical treatment services provided to consumers, oversees the development, implementation, and review of treatment plans.

Conduct supervision with program staff, in accordance with agency and division policy.

Conduct CORE audits of case records to evaluate the completeness and quality of treatment plans, quarterly assessments, apartment inspections, and progress notes.

Conduct staff meetings to review and discuss compliance, recreational and social activities, interagency referrals.

Conduct High Risk meetings to collaborate on ways to support clients who are on the high-risk list.

Conduct rent arrears review meetings with program staff and interagency departments from a clinical and client-centered perspective.

Immediately report serious incidents, allegations of abuse, incidents, or sensitive situations and complete incident reports in accordance with agency policy.

Regularly direct meetings concerning clinical issues with clients' care team.

Initiate and participate in case conferences with mental health treatment team and inpatient psychiatric team.

Ensure staff is receiving clinical training regarding high-risk clients.

Conduct intakes for new referrals via ICL Hope.

Provide clinical crisis intervention regarding clients and support staff.

Ensure all psychosocial assessments and all assessments necessary for client care are conducted.

Conduct clinical training regarding motivational interviewing, harm-reduction, person-centered care.

Conduct eviction meetings regarding court cases, documentation required, coordinate and collaborate with Real Properties.

Supervise the Clinical Specialist responsible for ensuring clinical support for high-risk clients and work with the Health Connect team.

Other clinical duties as assigned by the Associate Vice President of Supported Housing.

Direct and Supervise Personnel :

Establish and maintain work schedules in accordance with agency policy and assignments of staff. Responsible for managing the completion of time clock edits of staff within the suspense established by the Human Resources Department.

Ensure staff compliance with the agency's time and attendance policy; recommend disciplinary action for those out of compliance.

Manage the completion of performance evaluations and recommend staff for the employee recognition award.

Conduct new apartment viewings and ensure all apartments are set up with needed items. When vacating an apartment, conduct walkthroughs with the landlord.

Administer disciplinary actions in accordance with agency disciplinary policy, conduct disciplinary counseling, complete disciplinary action reports, and recommend employee terminations as needed.

Review authorized staff positions, submit Request for Personnel (RFP) on vacant staff position(s), and interview candidates for employment in accordance with agency policy and employment law.

Ensure that staff have attended required monthly RELIAS trainings.

Manage employee accident reporting and initial submission of workers' compensation claims.

Monitor employee morale and the climate of the work environment.

Monitor employee accrual totals, approve or recommend approval of employee requests for time off, and notify the Department of Human Resources when an employee should be placed on or taken off Family and Medical Leave (FMLA). Maintain contact with staff while out on FMLA.

Provide oversight in the area of administrative recordkeeping, maintenance of office equipment, reception of visitors, phone reception, and stocking office supplies.

Manage the orientation of new personnel.

Conduct employment interviews that meet federal, state, and agency regulatory guidelines. Complete associated Human Resources forms and send these forms to the Department of Human Resources.

Maintains Property Accountability :

Maintain accountability and serviceability of all ICL property assigned to the program, including vehicles; report lost, stolen, missing, or damaged property in accordance with ICL policy.

Authorize the purchase of supplies and equipment; properly secure all property and equipment.

Conduct inspection of apartment keys and repair list.

Ensure office space is in accordance with ICL Policy.

Ensure all units leased by ICL are in accordance with DOHMH and OMH funding and organization’s values.

Provides Quality Assurance Overnight :

Ensure internal program compliance with federal, state, city, and agency regulatory requirements.

Responsible for the development of a program mission statement and program goals that support the division and agency mission statements and goals.

Coordinate with the Department of Quality Management and the departments in the Administrative Division for staff assistance in the preparation for an audit.

Review plans of corrective action, incident reports, and program evaluation reports and address areas that need improvement.

Provide oversight in submission of statistical data.

Ensure all KPI are met for the program such as home visits, referrals, vacancies, rental arrears, etc.

Assures Fiscal Control and Accountability :

Ensure all clients' rental payments are in accordance with ICL policy, processed, tracked, and ensure all logistics with the finance and entitlement department.

Approve / disapprove all purchase orders and financial requests from staff.

Manage consumer rent payments, keep a spreadsheet of all monthly rent payments, and keep a log of all rent arrears and payment plans.

Monitor census and vacancy reports and maintain census at expected occupancy levels per OMH.

Fosters Community Relations :

Collaborate with funding sources such as DOHMH and OMH regarding programmatic aspects.

Promote Mental Health and Managed Care programs in local communities; maintain liaison between local elected officials and community boards, educate citizens in the community on mental illness.

Educate staff and residents / consumers on the importance of a constructive relationship with local elected officials, community boards, and community citizens.

Cooperate with other organizations in development of understanding and interest in participating in long-range plans for mental health program development.

Engage in new partnerships with community-based organizations, hospitals, substance use programs, community boards, etc.

Additional Tasks :

May conduct regular inspections of apartments and contact landlords to report repairs that need to be made in accordance with rental agreements.

May be responsible for facility maintenance and report needed repairs to the Director of Real Property Operations.

May review drafts, procedures, and job descriptions.

May be involved in hosting visitors from the community, regulatory offices, and / or other agencies.

May be chairperson or member of an agency or division committee(s).

Conduct reviews of HRA2010E and scheduled screenings of potential consumers.

Perform other job-related duties as assigned.

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES :

Ability to lead a multi-disciplinary staff of professionals in providing treatment services.

Ability to manage multiple projects, delegate tasks, and check on the completion of assigned tasks.

Ability to manage resources, which includes money, material, time, and people.

Ability to work in a team model.

Positive attitude willing to think outside of the box.

Serves as a role model to staff and consumers / residents.

Strong interpersonal skills, communication, emotional intelligence, and flexibility.

Highly-developed clinical, engagement, and motivational skills.

Experience with risk assessment and risk management.

Track record of delivering quality treatment services to individuals with SMI.

Experience delivering treatment, rehabilitation, and support services in the community.

Proficient in computers and Electronic Health Record (EHR).

Ability to effectively hold field staff accountable and to go into the field as needed.

Willingness and ability to use ICL supplied communication tools (e.g., computers, mobile telephone, fax, etc.) regularly in the course of conducting business.

Ability to travel.

QUALIFICATIONS AND EXPERIENCE :

Preferred Education and / or experience :

Required Master's degree in Social Work, Psychology, or other mental health field with a minimum of three years of professional mental health experience (depending on program size and complexity), including at least three years (depending on program size and complexity) in a supervisory capacity.

Bilingual in Spanish preferred but not required.

Experience with housing, individuals with Serious Mental Illness, and Substance Use.

NYS Licensure in a recognized mental health profession required : LMSW or LMHC.

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