Banquet/Outlet Manager - Crowne Plaza Milwaukee South

Job Description

Plan and manage the Banquet and Food and Beverage Outlets as appropriate in order to achieve customer satisfaction, quality service, compliance with corporate / franchise policies and procedures and federal, state and local regulations while meeting / exceeding financial goals.

Position is responsible for the short term planning and daily operations of the restaurant and room service and may manage a lounge or quiet bar.

Recommends promotional ideas and controls the budgets for the various areas.

Location Description

6401 South 13th Street, Milwaukee, Wisconsin 53221 Welcome to the Crowne Plaza® Milwaukee South hotel, located off I-94, just under three miles from General Mitchell International Airport and less than 10 miles from downtown.

Ideal for discerning business and leisure travelers, this upscale hotel offers the most contemporary full-service accommodations among Milwaukee (MKE) Airport hotels.

A convenient airport location, free airport shuttle, a Parking program and more than 24,000 sq ft of event space make our hotel ideal for business conventions, meetings and weddings.

A two-hour response guarantee for all event space inquiries and a professional Crowne Meeting Director, who will lead your Daily Meeting Debriefs, make event-planning easy for our hotel's guests.

Requirements

The Banquet / Outlet Manager will be tasked with the following duties, responsibilities, and assignments :

• Planning, directing, assigning and delegating responsibility for all functions of the Food & Beverage department to meet daily operational needs;
• Increase revenues through the production and implementation of creative promotional programs, as well as upselling of options;
• Working closely with the Culinary team to execute the delivery of all Food & Beverage and Banquets promotions and menus;
• Collaborating with Event Sales to ensure proper service to clients during banquets, as well as meeting with functional group leaders within banquets to determine last minute changes and discuss various set-up arrangements;
• Leading, coaching and developing associates in all areas of the Food & Beverage department;
• Adhere to monthly forecasts and administer operations in a fiscally responsible manner;
• Achieving all guest service standards, constantly seeking ways to improve product and service as well as increase volumes and profits;
• Ensure compliance with all policies and procedures with respect to the Food & Beverage department, as well as all local, state, and federal laws and regulations;
• Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline
• Support other departments as needed based on business demands;
• Follow all company safety and security policies and procedures, including reporting accidents, injuries and unsafe work conditions to management; and
• Any and all other work as required to complete the primary purpose of the position.
2 days ago