Meeting & Event Operations Manager

About Serendipity Labs

Serendipity Labs offers upscale workplace communities to its members from a cross section of industries. It does so through the superior service delivery of flexible workplace offerings such as private offices, team spaces, coworking memberships and venues for events and business meetings. With a growing national and international network, our flexible membership plans allow Members to work, meet and innovate in our inspirational settings in urban and suburban locations. By building on hospitality and coworking industry experience, Serendipity Labs understands how to exceed Member and Guest expectations. We are looking for candidates who are passionate about delivering upscale experiences and who want to run a business within this high growth, fast paced industry.

Lab Operations Manager – Full-Time

Do you enjoy operations management and have a keen eye for detail? Are you great at managing teams and building a strong sense of community? Are you driven by the opportunity to build revenue and host Meetings & Events? All of this will help you craft and deliver our members' experience each day as a Lab Operations Manager!

Key Accountabilities :

Meeting & Events

• Generating leads and effective management of the M&E pipeline.
• Leading the Lab Team to deliver an excellent end to end experience for M&E hosts and guests.
• Effective and speedy responses to leads, giving a great tour, and creating detailed proposals for prospects.
• Ensuring rooms are reserved in the systems and room time and services used are accurately billed for.
• Create catering partnerships for quality food and beverage offerings.

Marketing & Community :

Member Experience

Lab Operations

Sales Process Assistance

Team Management

Essential Knowledge, Skills, and Abilities :

Requirements :

Perks & Benefits :

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