Contact Center Operations Administrator Scheduling

Contact Center Operations Administrator Scheduling

This is your chance to be part of a Customer Care Team that is revolutionizing human hospitality in a digital world. Under the guidance of the Scheduling & Workforce Management Operations Supervisor, you will be responsible for creation and assignment of daily work schedules for all teams in Hilton Reservations and Customer Care (HRCC). Your role is important and below are some of the fundamental job duties that make your work unique.

Your day-to-day will be like :

• Analyze forecasted workload and historical trends to determine staffing requirements.
• Build and validate scheduling scenarios to ensure optimal coverage and compliance across multiple desks and lines of business.
• Generate reports and insights to support planning decisions and improve operational efficiency.
• Serve as a liaison between the Scheduling Team, Operations, and Vendor Partners.
• Partner across multiple teams to identify patterns, analyze schedule efficiency, and lead data-based scheduling decisions.

How you will collaborate with others :

What initiatives you will take ownership of :

You have these minimum qualifications :

It would be useful if you have :

Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Hilton offers its eligible team members a comprehensive benefits package including medical and prescription drug coverage, dental coverage, vision coverage, life insurance, short-and long-term disability insurance, access to our employee stock purchase plan (ESPP) where you can purchase Hilton shares at a 15 percent discount, a 401(k) savings plan, 20 days of paid time off accruing over your first year of employment and increasing up to 25 days after completing one year of full employment, up to 12 weeks of paid leave for birth parents and 4 weeks for non-birth parents, 10 paid holidays and 2 floating holidays throughout the year, up to 5 bereavement days, flexible spending accounts, a health savings account, an employee assistance program, access to a care coordination program ("Wellthy"), a legal services program, an educational assistance program, adoption assistance, a backup childcare program, pre-tax commuter benefit and our travel discount. The annual salary range for this role is $45,000 - $70,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and / or position within the Company.