Non-Profit Donation Agent (Independent Contractor)

Job Description

Join us to support non-profit organizations by processing donation incoming phone calls and providing donors with quality customer service. This position offers the chance to support a wide range of non-profit and governmental organizations and allows you the flexibility to work from home. If you have excellent communication skills, are motivated, and are passionate about helping others, we want you on our team.

Types of Clients :

Nonprofit / Charity TV and Radio stations

Child welfare agencies

Veteran support groups

Spiritual and religious organizations

Animal advocacy groups

Requirements

Minimum 6 months of remote call center experience or 1 year in-office call center experience

Must be at least 18 years old

Must be an US resident

Must use a Windows 11 PC

Quiet, professional background for calls

Able to type at least 40 words per minute

Intermediate computer skills

Able to pass a background check

Must be able to complete a voice assessment and a mock call

Preferred Skills :

Highly organized and self-motivated

Excellent communication skills

Intermediate PC proficiency

Reliable and Dependable

Able to provide excellent customer service

Technology Requirements :

Windows 11 ONLY – No Chromebooks or Apple (Macs) allowed

16 GB RAM computer is preferred

Dual monitors

Noise-canceling USB headset

Hard-wired internet connection (Ethernet; No WiFi allowed)

Benefits

Inbound phone work : $0.20 - $0.32 per talk minute, depending on the project

Experienced agents can earn up to $0.35 per talk minute

Additional opportunities for email, ticket, and chat support available with varied pay rates

Flexible hours with 24 / 7 availability

Requirements

WHAT IT TAKES TO SUCCEED : Outstanding problem-solving skills Patience and empathy - an ability to manage stress and work under pressure Excellent communication skills in writing and verbal with outstanding listening skills Ability to provide knowledgeable, friendly, and professional customer service Experience navigating and efficiently using program tools and software using technology Basic computer skills QUALIFICATIONS : Must be a legal US Resident and Citizen Must be at least 18 years of age Must be able to pass a 7-year criminal background check Must be able to work at least 15 hours (30 intervals) a week No degree necessary – a great work-from-home opportunity for anyone ready to invest in themselves and work hard! Previous customer service experience is preferred but is not required WHAT YOU NEED TO GET STARTED : A Desktop or Laptop (Windows) Wired internet connection Noise-cancelling headset Quiet workspace