Wendys Shift Leader

The Shift Leader is responsible for overseeing restaurant operations during assigned

shifts, managing team members, ensuring customer satisfaction, and maintaining food

safety standards, a clean restaurant, and a positive work environment. The Shift Leader

supports the General Manager and Assistant Manager in driving operational success

and upholding company values.

Key Responsibilities :

Leadership

• ? Assist with training, coaching, and developing team members.
• ? Demonstrate commitment to WKS Values : Integrity, Loyalty, Winning, Service, and

Teamwork.

conduct policies.

violations, bullying, workplace violence, or other inappropriate behavior to the

District Leader and Human Resources.

Operations Management

and cash handling.

Checklist.

compliance with Health Department and Wendy's Food Safety Audits.

to the supervisor.

Customer Service

Friendliness, Accuracy, Cleanliness, Speed, and Taste.

customer service processes (BLAST and the No Fault Policy).

Financial Management

and cash drawer audits and prepare change orders.

Physical Requirements & Work Environment :

The Shift Leader must be able to perform the following physical requirements :

The physical demands and work environment characteristics described here are

representative of those that an employee must meet to successfully perform the

essential functions of this job. Reasonable accommodations may be made to enable

individuals with disabilities to perform these functions.

Physical Activity

twisting, sitting, filing documents, and walking.

Cleaning Program.

Physical Requirements

Work Environment

Requirements :

WKS, and applicable local and state laws.

WeLearn, etc.).

meetings.

on business demands. Reasonable notice and consideration for distance will be

provided.

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