Customer Service Representative

Job Summary

The Customer Service Representative will work in a fast-paced environment responding to emergency and non-emergency telephone inquiries, listening accurately, and recording information provided by citizens, police, fire, and medical personnel. They must be able to think clearly and act promptly in emergencies and under pressure, maintain a professional demeanor, and operate telephone consoles / CML, NCIC / FCIC computer, PSC computer / CAD.

Key Responsibilities :

Respond to emergency and non-emergency telephone inquiries

Listen accurately and record information provided by citizens, police, fire, and medical personnel

Operate telephone consoles / CML, NCIC / FCIC computer, PSC computer / CAD

Requirements :

Desire to be helpful, including individuals who may be unreasonable, demanding, rude, unpleasant, and uncooperative

Ability to think clearly and act promptly in emergencies and under pressure

Ability to speak clearly and distinctly, reducing rambling and formulating disconnected information into concise and accurate messages

Inquiring mind, desire to learn, and desire to do a good job

Thorough knowledge of the geography of the jurisdictions covered by the public safety agencies

Customer service, initiative to do more than just what is required when a usual procedure does not provide a solution to a problem

Recognition of the importance of the job

Courtesy, operated in a businesslike manner

Predisposition towards public safety work