Position Summary
The CAT Resource Coordinator is responsible for evaluating and recruiting qualified adjusters from the existing company roster.
They will establish a rapport and sell the benefits of working for the designated client while maintaining goodwill with the identified CAT adjusters through regular communication.
As a primary liaison with the CAT adjuster they provide support and issue resolution while seeking to remove issues and barriers to a successful deployment.
Gathers feedback and completes post deployment evaluations to measure CAT adjuster satisfaction and loyalty and recommends solutions to improve the overall community satisfaction.
Responsibilities
- Communicates with adjusters daily through various methods.
- Recruits and sell the adjusters on the benefits of working for dedicated client
- Disseminates pertinent information to adjusters including hiring, training, benefits, compensation, software / hardware issues and deployment.
- Handles CAT adjuster inquiries and resolves internal problems relating to payroll, benefits, assignments, training and certification.
- May assist with seminars and training classes.
- Performs other duties as requested by management.
Requirements
- Requires a high school diploma.
- 2-4 years years of recruiting or coordinating adjuster resources.
- Previous adjusting and claims industry experience with general office or customer service experience.
- Extensive overtime may be required during initial deployment when large catastrophe events occur.
- Industry background and knowledge
- Excellent interpersonal skills.
- Excellent telephone etiquette.
- Excellent verbal communication skills.
- Basic personal computer skills including word processing.
- Good time management and organizational ability.
- Analytical ability.
In addition to a competitive salary, Crawford offers you :
- Career advancement potential locally, nationally and internationally. Crawford & Company has more than 700 locations in 70 countries
- On-going training opportunities through every stage of your career
- Strong benefits package including matching 401k; health, dental, and life insurance; employee stock purchase plans; tuition reimbursement and so much more.
CAT Resource Coordinator
The CAT Resource Coordinator is responsible for evaluating and recruiting qualified adjusters from the existing company roster. They will establish a rapport and sell the benefits of working for the designated client while maintaining goodwill with the identified CAT adjusters through regular commun...
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