Customer Support Manager

Customer Support Manager

Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.

Since our inception in 2014, we've scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.

At Employment Hero, we're proud of our unique DNA, which we call The EH Way.

• We are Mission First - everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission
• We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
• We are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it's a fundamental part of how we operate, innovate, and scale
• We are Apolitical - we do not take a position on political or social topics, unless it relates to our Mission
• We Live by Our Values - we role model our values 100% of the time
• We Expect High Performance - we set a high standard and we're not satisfied with being average.

The Customer Support Manager is responsible for leading Employment Hero's Customer Support teams. This position includes key leadership duties and involves supervising the operations of the customer support department, which primarily focuses on our HR & Payroll platforms and associated apps / products. The main objective is to ensure the delivery of exceptional service to our customers. As the Customer Support Manager, you will need to possess strong managerial skills, a deep understanding of customer service principles, and a commitment to driving continuous improvement initiatives. You will have a vital role in guaranteeing that our customers receive timely and effective assistance through the various channels we provide in order to enhance the overall customer experience. Furthermore, it is crucial to work collaboratively with other Managers who are responsible for our platform and services.

Your key focus areas will be :

To thrive at Employment Hero, you'll need to embody The EH Way - operating with focus, agility, and an obsession with impact. For this role, you'll also bring :

At Employment Hero, we don't just talk about a better way to work - we live it. Joining Employment Hero means :

Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.