IT Service Desk Specialist

Title : IT Service Desk Specialist

Location : Portland, Oregon

Duration : 11 months Term (Contract)

Roles & Responsibilities

• The person selected to fill this position will be expected to provide quality first level computer help via phone and / or email; (Tier I) incident / problem tracking, escalation and communication; computer access request processing, and IT service request routing and coordination for IT clients across client.

Minimum Qualifications

The position requires thorough knowledge of PCs, local area networks, peripheral devices and software compatibilities; excellent verbal and written communication skills; demonstrated operating capability in PC programs, operating systems and network utilities.

Demonstrated attention to detail and a personal emphasis follow-up / follow-though are also required.

Previous Service Desk experience and / or certification in an ITIL (IT Infrastructure Library) driven IT environment is highly desired.'

Note : If interested please send your updated resume and include your rate requirement along with your contact details with a suitable time when we can reach you. If you know of anyone in your sphere of contacts, who would be a perfect match for this job then, we would appreciate if you can forward this posting to them with a copy to us.

We look forward to hearing from you at the earliest!