Software Development Manager

A company is looking for a Software Development Manager, Platform & Support.

Key Responsibilities

Lead and mentor a global L3 Engineering team in handling critical customer escalations and resolving technical issues

Oversee the full development escalation lifecycle and serve as the primary escalation liaison across various teams

Drive root-cause analysis and continuous improvement while engaging proactively with customers during escalations

Required Qualifications

10+ years in enterprise technical operations, particularly with IBM Sterling B2Bi or equivalent platforms

Proven experience managing customer escalations and leading Engineering teams

Expertise in incident management, ITIL frameworks, and escalation governance

Deep knowledge of enterprise software deployment, configuration, and management

Fundamental understanding of Java, Cloud Technologies, and Kubernetes