Customer Service Representative – Exams & Licensing Unit
EverblueHuntersville, NC, US2 days ago
Job type
- Full-time
- Quick Apply
Job descriptionPassword resets, re-sending enrollment emails, basic refund / receipt needs, exam access issues, enrollment extensions. Updating user information, resolving exam invalidations, managing adjustments, handling escalated or upset customers. Supporting institutional POCs with exam recordings, report access, CSV uploads, and legal data requests. Qualifications 2+ years of customer service or administrative support experience (education, testing, or licensing preferred). Strong problem-solving, critical-thinking, and communication skills. Technical aptitude and ability to learn new platforms quickly. Highly organized and dependable with a strong attention to detail. Proficient in Microsoft Office Suite and customer support tools (Jira or equivalent). Experience with Moodle or similar LMS platforms preferred. Preferred Attributes Demonstrated judgment, initiative, and accountability. Ability to stay calm and professional under pressure. Comfortable handling challenging customer interactions. Experience in sales or client relationship management a plus. Why Join Everblue Everblue is a fast-growing provider of professional exam and certification solutions, dedicated to helping individuals and organizations achieve their credentialing goals efficiently and confidently. We value teamwork, collaboration, and continuous improvement—and we empower our team members to make meaningful contributions from day one. Everblue is an equal opportunity employer. We believe our strength comes from the variety of perspectives, experiences, and talents within our team. Powered by JazzHR
Overview Everblue is seeking a proactive and detail-oriented Customer Service Representative to support our Exams and Licensing Unit.
This position is based at our Huntersville, NC office.
In this role, you will serve as the primary point of contact for candidates and clients, responding to inquiries via phone, email, and live chat.
You’ll help ensure a smooth testing experience by resolving access issues, managing account updates, and coordinating with internal teams to maintain high service standards.
Key Responsibilities Customer Support & Communication Respond promptly and professionally to customer inquiries via phone, email, and Jira Service Management.
Provide Tier 1–3 support for exam candidates and program contacts.
Troubleshoot issues related to registration, exam access, and results.
Handle refund and rescheduling requests according to policy.
Escalate complex issues when necessary while maintaining ownership of the resolution.
Systems & Tools Navigate and manage customer data in :
- Registration Web Application (RWA) Moodle Learning Management System (LMS) Jira Service Management Microsoft Word and Excel Assist clients and points of contact with reports, CSV uploads, permissions management, and data troubleshooting.
Service Tiers Tier 1 :
Tier 2 :
Tier 3 :
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Customer Service Representative • Huntersville, NC, US
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