Systems Administrator

Job Description : SCOPE OF THE PROJECT :

Summary :

The intent of this work order is to supplement the Application Services team focusing on the implementation, configuration, and operational support of various mission critical application systems. The supported application systems are a mixture of in-house developed, purchased, and third-party cloud service web applications and services. This individual will need to work with various business and technology groups to understand requirements and business criticality for each area of the organization. Support procedures and technical architectural documentation skills are equally important for this position.

Under general supervision, the contractor will serve as an applications support engineer responsible for the operational supporting and resolving issues of assigned application systems and services. The contractor shall have advanced knowledge of Active Directory, MS Entra ID, MS Windows Server OS, ethernet, server hardware, and M365 applications / services. The contractor shall also have superior analysis and problem-solving skills, and the ability to establish, influence, and maintain superb working relationships with others through comprehensive communication and diplomacy skills.

DAILY DUTIES / RESPONSIBILITIES :

Non-Technical

• Effectively interact and communicate with peers to Director-level IT professionals
• Provide feedback to team regarding product issues, enhancements, and new features
• Must have initiative, drive, and be a self-starter
• Ability to ask pertinent questions of others
• Proactively seek to identify, communicate, and implement process related improvements
• Effectively manage multiple tasks and activities concurrently and able to provide periodic status updates to key stakeholders
• Collaborate extensively with peers and management to resolve customer issues while actively contributing to a growing knowledge network that improves the effectiveness of our team and the information available to our customers
• Prioritize numerous issues of varying severity, and effectively manage the resolution of all issues within accepted service levels. This includes ownership of the data entered into the Helpdesk system, and appropriately updating both customer and appropriate employees of status of all issues on a timely basis.
• Good customer skills, be attentive to detail, and responsive to customer tickets
• Ability to perform unattended troubleshooting, document said troubleshooting, and hand off for other techs.

Technical

The contractor will :

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE) :

REQUIRED EDUCATION / CERTIFICATIONS :

Seniority level

Employment type

Job function

J-18808-Ljbffr