Patient Access Operations Lead

Patient Access Operations Lead

Under the direction of the Sr. Manager, Operations, the Patient Access Operations Lead will have the responsibility for providing administrative support in addition to project work such as scheduling and registration within Revenue Cycle workflows for the management of the department. Deals with a diverse group of important external callers and internal contacts at all levels of the organization. Independent judgment is required to plan, prioritize and organize diversified workload.

Qualifications

Provides administrative support to ensure efficient operation of various departments. Responsible for updating and maintaining the application Screensteps in a timely manner. Responsible for establishing positive relationships with various clinic practice managers and MEE Call Center leadership. Collaborate with MEE Call Center leadership to ensure staff feedback related to Screensteps is reviewed and action taken. Work closely with Patient Access Supervisors and ED Scheduler to ensure timely scheduling of patients needing follow up care. Answer incoming calls from and make outgoing calls to patients needing to schedule follow up care. Review reports and take appropriate action to resolve issues. Responsible for processing internal physician referrals in Epic. Exhibit polite and professional communication via phone, e-mail, and mail. Other duties as assigned.

Education : High School Diploma or Equivalent required or Associate's Degree Related Field of Study preferred. Can this role accept experience in lieu of a degree? Yes.

Licenses and Credentials : Experience in patient access services, healthcare operations, or revenue cycle management 1-2 years preferred.

Knowledge, Skills and Abilities : Proven leadership experience, including managing teams and driving performance improvement. Strong knowledge of patient access processes, revenue cycle management, insurance verification, and regulatory compliance. Experience with electronic health record (EHR) systems, patient scheduling, and registration software. Excellent communication, leadership, problem-solving, and organizational skills. Ability to work in a fast-paced environment and manage multiple priorities effectively.

Additional Job Details (if applicable)

• Standing Occasionally (3-33%)
• Walking Occasionally (3-33%)
• Sitting Constantly (67-100%)
• Lifting Occasionally (3-33%) 20lbs - 35lbs
• Carrying Occasionally (3-33%) 20lbs - 35lbs
• Pushing Rarely (Less than 2%)
• Pulling Rarely (Less than 2%)
• Stooping Occasionally (3-33%)
• Kneeling Rarely (Less than 2%)
• Reaching Occasionally (3-33%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type : Onsite

Work Location : 243-245 Charles Street

Scheduled Weekly Hours : 40

Employee Type : Regular

Work Shift : Day (United States of America)

Pay Range : $21.78 - $31.08 / Hourly

Grade : 4

EEO Statement : Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and / or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.