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Licensed P&C Insurance Customer Service Expert

Licensed P&C Insurance Customer Service Expert

Mark Jameson Allstate AgencyBurleson, TX, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Join a Top-Ranked Allstate Agency that is well established (20+ Years) and is GROWING!

Are you a P&C Licensed expert who is passionate about helping people and thrive in a fast-paced, high-performance environment? Join the Mark Jameson Allstate Agency , one of the largest and most award-winning Allstate agencies in Texas! We pride ourselves on exceptional service, a supportive culture, and strong career growth opportunities for our team members.

We're seeking experienced, P&C licensed Customer Service Representatives to join our outstanding service department. This is a fantastic opportunity for professionals with Allstate experience looking to take their careers to the next level.

As a CSR, you'll be the first point of contact for our clients, delivering world-class service and ensuring policyholders have the support they need whether its billing assistance, policy changes, or guiding them through claims.

If you're ready to grow your career, work with a supportive and driven team, and help protect what matters most to our clients apply today to become part of the Mark Jameson Allstate Agency!

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Responsibilities

  • Answer phones and greet walk in clients with a polite and professional manner
  • Assist current customers with service-related tasks, including but not limited to processing payments, making changes to existing polices, troubleshooting billing questions, assisting with the claims process
  • Assist the sales team to ensure a seamless and positive customer experience.
  • Have an upbeat, positive and enthusiastic attitude
  • Ask each customer for referrals and recommendations
  • Treat each customer contact as a cross and up-sell opportunity including financial products. (Commissions available for any sales completed by the CSR!)
  • Maintain client relationships with follow up phone calls.
  • Schedule appointments for sales staff to meet prospective customers
  • Manage and maintain a positive office environment and perform any other office related tasks

Requirements

  • Currently have a valid Property & Casualty Insurance License
  • Required
  • 1+ Year P&C experience, in a similar customer facing, service environment
  • Be willing and able to travel to and work full time in our Burleson, TX Agency Location
  • Required
  • Have a minimum 1 year P&C Industry Experience
  • Required
  • Have a minimum 1 year Customer Service Experience
  • Required
  • Previous Allstate Agency experience highly preferred
  • Have a proven track record of dependability & reliability showing up to work as scheduled, on time.
  • Desire to want to help educate others on insurance how and why its important to have the proper coverage
  • Have an upbeat, positive and enthusiastic attitude.
  • Great self-starter with a sense of urgency.
  • Create relationships from a cold start and be able to handle customer rejection.
  • Have the ability to answer prospective client's questions efficiently and effectively.
  • Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
  • Proficiency to multi-task, follow-thru and follow-up.
  • Excellent Communication / interpersonal skills.
  • Bilingual (Spanish / English) fluency preferred
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    Licensed Insurance Customer Service • Burleson, TX, US