Director, Process Engineering

Job Opportunity

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview : The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range : $120,400.00 - $198,700.00

Target Openings : 1

What Is the Opportunity? Participate in high profile process assessment, improvement and design services to improve overall business performance, customer experience and employee experience by identifying impediments to effective and efficient operational performance. Introduce changes in operational processes and organizational behaviors that have a positive impact on bottom line results. Identify opportunities to improve productivity, decrease costs, increase available capacity, improve accuracy and timeliness, change behaviors, redesign roles and improve operational controls. Manage, organize and coordinate project assignments. Oversee the work of others to ensure assignments are completed on time. Provide direction and consultation as needed.

What Will You Do?

• Satisfies customer demand and internal business requirements by leading efforts focused on providing process assessment and improvement services for the department to improve overall business performance through redesigned workflows, proper staffing levels, redefined roles and responsibilities, productive behaviors, and effective use of technology that have a positive impact on bottom line results and the customer's experience.
• Collaborates with and advises Department leaders and subject matter experts about how to convert ambiguous requests into specific areas of focus to define the project scope and optimize the value of the process assessment.
• Determines and develops the overall project framework, approach, timeline, and resource allocation.
• Leads agile project team and is accountable for project deliverables. Manages and concurrently functions as an individual contributor on more complex process assessment and improvement projects. Assigns work and manages the work of others.
• Assess and identify opportunities for the more challenging and ambiguous aspects of the process.
• Leads and facilitates discovery work sessions with process participant groups or individuals and their management to investigate, document and develop a detailed and comprehensive understanding of the more complex aspects of the process and the underlying embedded behaviors that are influencing outcomes.
• Synthesizes, associates and assesses significant amounts of disparate information to identify process issues, their root causes, how different actions generate different results (cause and effect), and the collective impact on process efficiency, effectiveness and the customer's experience for the more complex aspects of the process.
• Applies advanced knowledge of Lean Six Sigma process techniques and methodologies to assess the risks and benefits of different process improvement opportunities.
• Identifies both strategic and tactical process recommendations focused on developing a process model that optimizes process efficiency, effectiveness and the customer's experience for the more complex process issues, along with their anticipated impact on the process.
• Determines report format and contents. Creates a formal report (process insights, facts, details, examples, recommendations and impacts) describing the process and opportunities in a clear / easy to understand format, so leadership can make more informed decisions about how to optimize processes.
• Leads and advises Project Engineers and Consultants on the identification and formal documentation of process assessment findings and recommendations.
• Presents the more complex process findings, recommendations and implementation considerations during formal discussions with senior leaders to influence how they view their processes. Co-leads the presentation discussion.
• Meets with requesting area leaders to provide periodic status updates of current project efforts.
• Meets with Management to provide periodic status updates of current project efforts.
• Accountable for business alignment through most phases of the project, including meeting with leaders within department and leaders from the area requesting the project.
• Leads or collaborates with others as a team member on area / department initiatives beyond core project assignments.
• Provides direction, mentoring, coaching and consultation to Process Engineers and Consultants for assigned projects, focusing on determining whether the appropriate approach, methodologies, and problem-solving techniques are appropriately employed. Ensures assigned projects are completed on time.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

What is a Must Have?

What Is in It for You?

Employment Practices : Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment