IT Service Management Director

A company is looking for a Director of IT ISM Services, Service Desk and Support.

Key Responsibilities

Lead, mentor, and develop high-performing End User Services teams

Develop and oversee the execution of strategic plans for IT services

Act as the primary owner accountable for end-to-end IT service delivery

Required Qualifications, Training, and Education

10 years of relevant experience in IT Infrastructure and Operations or Information Security management, with 5 years in a leadership role

Extensive knowledge of IT architecture, engineering, and delivery processes

Deep understanding of IT service management frameworks, including ITIL

Proven ability to manage and deliver End User Services

High School Diploma required; preferred Associate degree in IT, Computer Science, or related field