Senior Field Engineer

Field Engineer

RIVR is a Swiss robotics company pioneering Physical AI and robotic solutions to revolutionize last-mile delivery, giving 1 human the power of 1000. Through the combination of artificial neural networks and innovative robot designs with wheels and legs, RIVR aims to enhance efficiency, sustainability, and scalability in last-mile delivery. Founded as Swiss-Mile, the company rebranded to RIVR in 2025 to better reflect its mission of driving the future of intelligent robotics.

As the Senior Field Engineer at RIVR, you will directly report to the COO, ensuring your voice is heard in high-level decisions that shape our technology, operations, scaling strategy and the evolution of our field model. From day one, you'll own the technical performance of our robotic systems in the field and act as the crucial bridge between Operations and Engineering. Your mission : to ensure seamless real-world performance and to accelerate the loop between field insights and engineering improvements. This is a high-impact role with significant headroom for growth. You'll be trusted not only to influence how we operate in the field, but also to shape what your role evolves into as we scale globally.

What You'll Be Doing

• Customer-facing sales support
• Organize technical demos
• Operations management
• Provide technical input on launch plans and daily operations
• Define training programs for field technicians and maintenance procedures
• Operations engineering
• Act as a cross-functional touchpoint for Engineering and Operations
• Maximize the real-world performance of our robotic systems by proactively identifying workarounds, designing preventive maintenance practices, and establishing effective field policies, ultimately ensuring reliability and uptime in live deployments
• Be the voice of the field in engineering, reporting issues and bugs, surfacing critical edge cases, and influencing roadmap decisions
• Lead the planning and execution of field tests and feature rollouts
• Define and implement diagnostic tools, logs, and scalable workflows for field technicians
• Translate operational needs into engineering requirements, ensuring tight alignment between development and field realities
• Mentor junior field engineers and actively contribute to building a high-performing team
• Foster a culture of ownership, precision, and cross-functional collaboration

RIVR is committed to building a diverse and inclusive team that values every perspective. If you're passionate about driving innovation in robotics and creating meaningful impact, we encourage you to apply and bring your unique self to our team. We believe the best work is done when collaborating and therefore require in-person presence in our office locations.