Contact Center Support Associate

Fiserv Contact Center Support Associate

Calling all innovators find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title : Contact Center Support Associate

About Your Role

As a Contact Center Support Associate, you will work directly with customers to troubleshoot remote deposit and digital check scanner products. You'll support high call volume caseloads and will have an opportunity to ensure a customer experience and order success.

What You'll Do

• Respond to inquiries that are highly complex in nature and diagnose issues.
• Support application, IT hardware and software products.
• Handle problem recognition, research, isolation, and resolution steps.
• Own issue resolution and coordination with external resources to include product development as well as external software and hardware partners.
• Provide escalation level technical support.

Experience You'll Need To Have

Experience That Would Be Great To Have

How You'll Work

This role requires the use of a computer and audio equipment.

Sponsorship

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits At Fiserv

Fuel Your Life program to support physical, financial, social, and emotional well-being, paid holidays and generous time away policies, no-cost mental health support through Employee Assistance Programs, living proof program to recognize your peers' extra effort with points used for rewards, eight employee resource groups to foster a collaborative culture, unparalleled professional growth with training, development, and internal mobility opportunities, retirement planning and discounted shares with the employee stock purchase plan, medical, dental, vision, life, and disability insurance options available day one, tuition assistance and reimbursement program, paid parental, caregiver, and military leave.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate. Thank you for considering employment with Fiserv. Please : apply using your legal name, complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to equal opportunity : Fiserv is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information. Note to agencies : Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts : Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and / or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.