Account Manager

Job Description

Job Description

🚀 About PermitFlow

PermitFlow is building AI agents for the $1.6T construction industry. We’re creating the leading pre-construction platform, starting with the $12B permitting market.

Our platform automates the slow, manual permitting process for builders, handling everything from jurisdiction research to application preparation, submission, and real-time tracking. By turning fragmented regulations and workflows into structured, intelligent systems, we help contractors move faster, reduce risk, and scale with confidence.

We've raised over $36.5M with Kleiner Perkins leading our Series A, with participation from Initialized Capital, Y Combinator, Felicis Ventures, and Altos Ventures. Our backers include founders and executives from OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, Uber, and more.

We are a team of architects, engineers, permitting experts, and product builders who know the pain of pre-construction firsthand and are committed to solving it. Demand is growing faster than we can keep up, and we’re looking for top talent to help us scale.

Our HQ is in New York City with a hybrid schedule (3 in-office days per week). We prefer NYC-based candidates or those open to relocation.

✋ Who you are?

Proven Account Manager : You have experience managing a portfolio of 5–6 figure B2B SaaS accounts, with a strong track record of renewals and upsells.

Revenue-Driven : You view customer management through the lens of growth — identifying expansion opportunities and working cross-functionally to drive account value.

Strategic Partner : You excel at understanding customer business needs and translating them into actionable account plans that generate mutual success.

Process-Oriented Operator : You thrive in an early-stage environment, helping to shape account management playbooks and contributing to scalable systems.

Analytical Communicator : You're confident using data to influence customer conversations, evaluate health signals, and identify churn or upsell risks early.

✅ What You’ll Do :

As an early Account Manager at PermitFlow, you’ll be responsible for owning the commercial relationship with a portfolio of construction and real estate development clients — driving value, revenue, and retention.

Manage a book of business consisting of contractors and developers; build and deepen relationships with decision-makers and influencers.

Own the full account lifecycle — from implementation oversight to ongoing engagement, renewal, and expansion.

Develop strategic account plans that identify growth opportunities (e.g., new projects, regions, or service lines).

Lead renewal negotiations and coordinate expansion discussions in partnership with Sales and Customer Success leadership.

Collaborate closely with Permit Operations to ensure high-quality onboarding and ongoing service delivery.

Monitor account health and proactively mitigate churn risk through structured interventions.

Partner with Product and Ops to advocate for customer needs and influence our roadmap.

Help build our GTM foundation by contributing to processes, playbooks, and future hiring as the team scales.

This is a foundational role — perfect for someone eager to take ownership, influence company direction, and be a driving force behind PermitFlow’s growth.

🙌 Qualifications & Fit :

4+ years of experience in a B2B SaaS Account Management, Sales, or Customer Success role (startup experience preferred)

Proven track record of renewals, upsells, or account growth

Strong negotiation and presentation skills

Self-starter who thrives in ambiguous and evolving environments

Experience in construction, permitting, or real estate tech is a major plus

💙 Benefits : 📈 Equity packages

💰 Competitive Salary

🩺 100% Paid health, dental & vision coverage

💻 Company issued laptop.

🎧 Home office & equipment stipend

🍽️ Lunch & Dinner provided via UberEats w / a fully stocked kitchen

🚍 Commuter benefits

🎤 Team building events

🌴 Unlimited PTO

✏️ Interview Process

20 minute initial assessment

20 minute interview with recruiter

30 minute hiring manager interview

30 minute role playing interview with hiring manager

30 minute interview with our CEO

Reference check

Offer!

Compensation Range : $110K - $150K