Trading Application Support Analyst

Our Hedge Fund client is seeking to hire a Trading Application Support Analyst to serve as the first call for the firm's trading teams regarding their trading needs and trade processing. A candidate in this role will interface with all US based trading groups, Technology teams, Vendors, Operations, and Prime Brokers and will provide trade support to all US trading groups on the firm's proprietary and external trading applications. (New York, Miami, or Connecticut)

Principal Responsibilities

Trade Support :

• Level 1 support - First call for all US based trading groups. Attempt to solve as many issues as possible, escalate issues in a timely manner to appropriate subject matter experts or level 3 Production Support Engineers (internally or at vendors) when appropriate. Manage communications to the trading staff and internal stakeholders regarding issue / resolution.
• Trading Infrastructure / Platform Status Communications - responsible for disseminating messages to the appropriate trading staff regarding trading infrastructure / platform issues, exchange updates, etc.
• Supporting and monitoring of the firm's internal systems using an Eyes-on-Glass monitoring model
• Facilitate incident & outage management
• Collaborate with other technical support engineers who may need assistance working on an issue; leverage their area of expertise to efficiently provide solutions for the customer.
• Document and create new knowledge base to provide easy reference for effective solutions to trading issues
• Level 2 support - assist with change management and automating processes to achieve efficiency and streamlined trade support
• Liaise with dev and BA teams, prioritize tool enhancements, and coordinate and participate in software / new version releases

Trading Platform Management

Qualifications / Skills Required