Omnichannel & Core Processing Subject Matter Expert (Sme)
PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.
We're looking for a highly knowledgeable Omnichannel & Core Processing Subject Matter Expert (SME) to join our Commercial Strategy Team product team, focusing on the commercialization and growth of our portfolio. You will be working closely with leaders across PayPal to delight our customers and drive financial outcomes for the business. The ideal candidate will have extensive experience in the payments industry, specifically with Enterprise Payments processing and value added services; brings a consultative mindset with merchants, and thrives on shaping strategies that meet the evolving needs of global commerce.
Job Description :
Essential Responsibilities :
- Drives product strategy with cross-functional stakeholders consistent with the shared vision for the product.
- Plans and implements the architectural roadmap that balances innovative design and technical implementation, while balancing regulatory requirements, time-to-market, meeting customer needs and product profitability.
- Assesses the customer experience and customer needs in product requirements and decision making.
- Sets up data gathering mechanisms relative to the metrics that inform the success of products including usability studies, research and market analysis.
- Leads workstreams to include analytics, customer discovery, market research and competitive analysis to drive data-driven decision-making.
- Oversees product profitability measures, including budget.
- Plans operational mechanisms that drive execution and accountability including Product Reviews, Operating Reviews, and Business Reviews. Interfaces with product leadership as needed.
- Partners with content strategists, data scientists, product designers and user experience researchers.
- Maximizes efficiency in a constantly evolving environment where the process is fluid and creative solutions are the standard.
Expected Qualifications :
Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience.Previous management experienceYour Day-to-Day :
Deep dive into data : Leverage internal and external data to identify growth opportunities and craft / execute initiatives to capture them; sales pipeline and backbook portfolio lists are examples of key data sources you will reference regularlyConsult throughout the sales funnel : Serve as a trusted expert for training and development, sharing knowledge of Enterprise Payments and PSP Platform systems and operations with commercial and operational stakeholders; act as a resource and force multiplier for sellers to get deals from lead to live, ushering merchants through the funnel with a focus on discovery and solutioningActively drive deals forward : Partner directly with Account Managers on large, strategic deals, preparing compelling narratives, influencing diverse merchant stakeholders, and collaborating with Solution Engineering to ensure successful product integration.Enhance commercial operations : Analyze and solve operational business / process problems related to the uptake of Omnichannel processing, developing effective solutions to enhance efficiency and accuracyChampion collaboration : Work alongside the Head of PSP Platform Commercialization and Growth to foster cross-functional partnerships with Sales, Account Management, Finance, Go-to-Market, and Data Science, ensuring alignment and operational excellenceFoster a feedback loop for growth : Monitor and evaluate industry trends in Payment processing, offering insights to enhance our operational strategies and customer experiences; a key component of this will be documenting and maintaining a robust record of common questions / challenges posed by merchants through the deal processWhat You Need to Bring :
Execution excellence : A track record of supporting and delivering cross-functional initiatives in high-growth, fast-paced environments, particularly within commercial or product organizations.Data-driven decision making : Strong analytical mindset with the ability to leverage insights to inform strategy, commercial initiatives, and sales discussions; financial modeling experience is a plus.Customer obsession : Deep empathy for the needs of large enterprise merchants and the ability to identify opportunities where PayPal can deliver differentiated value.Influence & leadership : Ability to guide and align diverse cross-functional teams without direct authority, inspiring collaboration and execution across Sales, Product, Finance, and Operations.Merchant-centric innovation : Demonstrated success translating complex merchant needs into scalable product and business strategies.Collaborative spirit : The ability to build strong relationships and inspire cross-functional teams to achieve ambitious goals; with this, a desire to roll up your sleeves and drive the progression of key deals in partnership with SalesStrategic vision : An understanding of the payments landscape and the ability to translate market trends into actionable commercial initiativesAs well as :
Bachelor's degree in Finance, Business, or a related field; advanced degree preferredProven experience in the payments industry with a focus on global processingExcellent problem-solving skills, with a track record of effectively addressing complex operational challengesStrong communication and interpersonal skills, with the ability to influence and engage stakeholders informallyExpert in PowerPoint, Excel and Microsoft suiteIf you are an expert in global processing and are passionate about driving growth within a product organization, we would love to hear from you!