Call Center Representative II

Service Center

Contacts potential and current customers and solicits sales by telephone and provides the highest standard of professionalism and courtesy to resolve customer questions and problems.

Shifts available :

• 10am-7pm M-F
• 11am-8pm M-F
• Additional shifts available that include weekends

Monthly Bonus opportunity!

Essential Job Duties

Skill / Requirements

Benefits of Joining Caliber

About Caliber

Caliber is a purpose driven company. With over 25 years in the automotive services industry, we lead through our core values and our purpose of Restoring You to the Rhythm of Your Life. Providing opportunities for all our teammates to reach their full potential and delivering on our commitments to our clients and customers.

Restoring the Rhythm of Your Life begins with our teammates. We do the right thing by offering a robust benefits package including day-one benefits (medical, dental, vision, 401K), vacation plans to support work-life balance, leadership development programs and coaching, career growth opportunities, and exposure to multiple business models in the automotive space.

We know that you are our most valuable asset and supporting and driving your professional growth is important to us. Welcome to the next stop on the road in continuing with a rewarding career with Caliber Collision!

Physical Requirements

The position entails remaining in a stationary position, either sitting or standing, for prolonged periods, which requires flexibility and endurance in maintaining such postures throughout the workday. Extensive use of computer screens and telephones is crucial, necessitating good manual dexterity for efficient typing and software navigation, along with clear speech and hearing for effective telephonic communications. Additionally, the role demands the ability to manage and appropriately respond to interactions with customers exhibiting a wide spectrum of emotional states, calling for mental resilience and emotional intelligence.

Work Environment

This role is situated in a vibrant office environment where the noise levels can vary from moderate to loud, reflecting the lively nature of our operations. Being around a significant number of colleagues, the position is set in a team-oriented and highly interactive atmosphere, where collaboration and personal interaction are prevalent. Teammates are expected to engage with customers, experiencing a broad range of emotions, from satisfaction to distress. Maintaining professionalism, empathy, and patience in every customer interaction is paramount in ensuring positive outcomes and sustaining customer satisfaction.