Brokerage Coordinator - Greenwood, IN

Brokerage Coordinator

Brokerage Coordinators are responsible to develop and maintain a profitable customer base; identify, source, qualify, and engage service providers for all Truckload Brokerage solutions; and negotiate rates and secure contracts with service providers, continually evaluating and monitoring service performance.

Responsibilities include :

• Provide T / L rate quotes to customers, working directly with customers on quotes and negotiate pricing for services.
• Monitor email and electronic load boards.
• Receive and process shipments according to customer needs, shipment entry, and tracking and follow up.
• Manage daily load activities through discussion with customers and carriers to ensure excellent customer service.
• Contact assigned existing and potential customers on a determined schedule to develop customer and carrier relations to increase business.
• Generate business through cold calls, qualified leads from existing customers and Kelley account representatives.
• Develop, maintain and grow customer relationships to create a diverse book of business.
• Source, qualify and set up new carriers from start to finish providing timely distribution of information to teams by uploading into the TMS.
• Secure contractual agreements with new service providers prior to load execution.
• Accountable for service provider's performance and pricing accuracy.
• Research provider performance problems and provide feedback that facilitates resolution.
• Assist Accounts Receivable department with any delinquent accounts.
• Verify and establish customer's credit.

Qualifications include :

Benefits include :