Payment Solutions Analyst

Job Description

Job Description

PRIMARY FUNCTION

This role supports our credit union’s financial health by assisting with all loan collections activities. As a Payment Solutions Analyst, you will play a vital role in monitoring delinquencies, coordinating collection efforts, and providing exceptional member service. Additionally, you will collaborate with the Loan Collections Officer and other key personnel to ensure smooth operations and timely resolutions.

DUTIES AND RESPONSIBILITIES

Collections

• Review daily reports for delinquencies and high balances aged less than 60 days.
• Make all necessary written and telephone contacts for collections on high-balance or delinquent accounts.
• Coordinate collection activities with the Loan Collections Officer.
• Provide member services related to loan payment inquiries.
• Troubleshoot member loan histories to resolve issues effectively.
• Record collection activities in member files and maintain a one-year file of delinquency reports with actions taken.
• Participate in weekly meetings with the CEO, Loan Collections Officer, and Operations Officer to discuss delinquency status, problem loans, and collection strategies.
• Provide backup and support for the Loan Collections Officer
• Provide backup coverage on the teller line, including rotating Saturdays at the branch office.
• Perform other duties and tasks assigned by the supervisor.

BENEFITS

The ideal candidate will have strong customer service skills, excellent communication skills, and a passion for helping others. Previous experience in a financial institution is preferred but not required. A high school diploma or equivalent is necessary for this position.

If you are motivated, detail-oriented, and eager to grow in the financial industry, we encourage you to apply!