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Vice President, Customer Growth

Vice President, Customer Growth

AdvatixRochester, NY, US
2 days ago
Job type
  • Full-time
Job description

Vice President, Customer Growth

The Vice President of Customer Growth is responsible for spearheading revenue growth across our Strategy & Operations Consulting and broader solutions portfolio, which are central to delivering value for our clients. The ideal candidate will take ownership of generating new business opportunities, building strong relationships with mid-market companies (privately owned and private equity-backed), and engaging with high-growth startups and early-stage companies. This role demands a demonstrated ability to craft and implement revenue-driving strategies while positioning our firm as a trusted partner in supply chain value creation.

Key Responsibilities

Revenue Generation & Business Growth

  • Develop and execute a comprehensive business development strategy to target mid-market companies and high-growth startups, including private equity-backed businesses.
  • Meet or exceed revenue targets through consultative selling of supply chain solutions, including Strategy & Operations Consulting and a larger service portfolio within GCG
  • Identify and develop opportunities for long-term partnerships by aligning our solutions with client needs.

Market Penetration & Strategic Targeting

  • Build and expand relationships with decision-makers, including CEOs, CFOs, COOs, private equity partners, and supply chain leaders
  • Identify industry trends, market gaps, and emerging client needs to position the company as a leader in supply chain solutions.
  • Create tailored pitches, proposals, and presentations that articulate our value proposition for each target segment.

    • Leadership & Collaboration

  • Work closely with internal teams (e.g., operations, product / service development, and delivery) to ensure alignment between client needs and service offerings.
  • Act as the voice of the customer, providing insights to leadership for refining and evolving our services and solutions.
  • Mentor and develop junior members of the sales and business development team as the department grows.

    • Networking & Relationship Management

  • Represent the company at industry conferences, networking events, and client meetings to build a strong brand presence.
  • Leverage an existing network of industry contacts to quickly build pipelines in the target market.
  • Establish trust and rapport with private equity firms to position the company as a go-to partner for portfolio optimization.

    • Reporting & Analytics

  • Track and analyze key metrics related to business development performance, such as lead conversion rates, sales cycle length, and revenue growth.
  • Provide regular updates and forecasts to the executive leadership team.
  • Use data-driven insights to refine and improve strategies.

    • Required Qualifications

    Experience :

  • Minimum of 10-15 years of experience in business development, sales, or client relationship management, preferably within supply chain consulting, logistics, or enterprise solutions.
  • Demonstrated success in driving revenue growth within mid-market companies and / or high-growth startups.
  • Experience working with private equity firms or their portfolio companies is highly desirable.

    • Skills :

  • Strong understanding of supply chain challenges, trends, and solutions, with the ability to translate these into client value propositions.
  • Exceptional relationship-building and negotiation skills with C-level executives and private equity partners.
  • Proven ability to design and execute go-to-market strategies for new client acquisition.
  • Excellent verbal and written communication skills, with the ability to deliver impactful presentations.

    • Education :

  • Bachelor's degree in business, supply chain management, or a related field (MBA or equivalent advanced degree preferred).

    • Preferred Qualifications :

  • Experience selling or delivering as a partner, supply chain technology solutions (e.g., SaaS platforms, analytics tools) or consulting services.
  • Established network within private equity or mid-market industries.
  • Familiarity with startup ecosystems and their unique supply chain challenges.

    • Key Competencies :

  • Strategic Thinking : Ability to craft and execute strategies that drive growth in complex, competitive markets.
  • Results Orientation : A track record of exceeding sales and revenue goals.
  • Entrepreneurial Mindset : Comfort with ambiguity and the ability to adapt to evolving client needs and market dynamics.
  • Team Collaboration : A strong collaborator who works effectively across teams to ensure client success.
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