Call Center Agent - Service Department

Job Description

Job Description

Wise Auto Group has been your automotive family for over 100 years! We believe in hiring the heart and training the mind and strive to hire passionate individuals who want to stand out from the crowd.

We want to challenge our associates to be the best they can be, while providing all the resources to help them reach their potential.

Working at Wise Auto is more than a job - it's a career! If you want to be part of one of the fastest growing automotive groups in the country, Wise Auto is the place for you!

We are looking for the people that want to...

• Raise the bar in the Automotive Industry
• Grow and develop professionally
• Learn from the best in the business
• Take the next step in a long CAREER

Business development center (BDC) Agents identify sales leads among new and existing customers, and maintain client relationships.

BDC Agents are expected to work on leads for potential customers, connecting them with a salesperson who can assist them with their car-buying experience.

Although this involves interaction with our sales team, this is not a sales position, but more so involves gathering information, following up on leads and working as a customer service agent for both the potential customer and the sales consultants in an office setting.

Responsibilities :

• The BDC Agents is responsible for receiving, processing, verifying, and distributing information from both inbound and outbound calls, to include but not limited to inquiries on new and pre-owned vehicles, internet leads, and providing general information.
• Essential Duties as following;
• Handle all guest inquiries with a focus on 100% guest satisfaction.
• Receive inbound calls on new and pre-owned vehicles with a goal to establish a firm appointment date and time from the prospect guest to visit physical showroom.
• Project a friendly and helpful demeanor while answering questions and inquiries from guests, and providing general or related vehicle sales information.
• Maintain and communicate exceptional product and inventory knowledge to our guests.
• Gather and track all guest data as directed; accurately enter into database(s) and CRM.
• Utilize scripts provided by dealership in addressing guest inquiries and concerns to meet the dealerships and manufactures objectives.
• Work in close proximity with other Service and management in a team-based environment.
• Facilitate timely follow up on all leads / opportunities as directed by management and / or procedures.
• Participate in departmental and dealership meetings; other duties as assigned by management.

Qualifications :

• Exceptional Oral and Written Communication Skills via phone, one-on-one and online are a must.
• Proficient in basic math and writing skills.
• Proven customer service track record or obvious desire to provide next level customer service.
• Comfortable in a high paced, competitive environment (all while actually ENJOYING your job!!!)..

Benefits

• Medical, Dental & Vision Insurance
• 401k plan w / matching contributions
• Paid Vacation, Holiday, and Sick Pay
• Growth opportunities
• Complete paid training programs for rapid advancement including periodic job reviews
• Employee vehicle purchase plans
• Family culture with organized structure
• Long term job security
• Associate discounts on vehicles, service and parts purchases
• Employee recognition programs
• Leading competitive pay

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws

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