Call Center-Interpreter

Job Description
Additional Information About the Role Onsite position! (Must live in the metro St. Louis area) BJC is hiring for a Call Center Interpreter. This person will be taking calls and scheduling interpreters. The ideal candidate will have customer service/call center experience and bi-lingual. Overview BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 14 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice. BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community health programs and regional economic development. BJC’s patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children’s Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country. Preferred Qualifications Role Purpose Interprets for non/limited English-speaking patients and English speaking health care providers in BJH, Children's Hospital and Washington University Medical Center health care environments. Promotes effective care of non-English speaking patients through cultural and linguistic bridging.Performs all or most of the following job duties: answering the telephones; scheduling patient appointments; interpreter deployment; registering patients in the computer; checking patients out; scheduling follow up visit if needed. May also be required to enter physician-related charges into the computer, as well as billing of hospital/interpreter service charges. Responsibilities Assists with operations of unit services and integration with other departments. Provides direct interpretation and establishes a communication link between limited English proficient (LEP) patients, families and English speaking healthcare providers. Answers and directs all inquiries from patients, visitors, physicians and staff to appropriate locations using an online database and printed directories. Provides clerical duties, organizes and maintains records. Ensures customers receive exceptional service through consistent performance, answering, directing and paging according to the customers request. Minimum Requirements Education Associate's Degree Experience 2-5 years Supervisor Experience No Experience Benefits and Legal Statement BJC Total Rewards At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being. Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date Disability insurance* paid for by BJC Pension Plan*/403(b) Plan funded by BJC 401(k) plan with BJC match Tuition Assistance available on first day BJC Institute for Learning and Development Health Care and Dependent Care Flexible Spending Accounts Paid Time Off benefit combines vacation, sick days, holidays and personal time Adoption assistance To learn more, go to www.bjctotalrewards.com/Benefits *Not all benefits apply to all jobs The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity EmployerQualifications
Role Purpose Interprets for non/limited English-speaking patients and English speaking health care providers in BJH, Children's Hospital and Washington University Medical Center health care environments. Promotes effective care of non-English speaking patients through cultural and linguistic bridging.Performs all or most of the following job duties: answering the telephones; scheduling patient appointments; interpreter deployment; registering patients in the computer; checking patients out; scheduling follow up visit if needed. May also be required to enter physician-related charges into the computer, as well as billing of hospital/interpreter service charges. Responsibilities Assists with operations of unit services and integration with other departments. Provides direct interpretation and establishes a communication link between limited English proficient (LEP) patients, families and English speaking healthcare providers. Answers and directs all inquiries from patients, visitors, physicians and staff to appropriate locations using an online database and printed directories. Provides clerical duties, organizes and maintains records. Ensures customers receive exceptional service through consistent performance, answering, directing and paging according to the customers request. Minimum Requirements Education Associate's Degree Experience 2-5 years Supervisor Experience No Experience
Responsibilities
BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 14 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice. BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community health programs and regional economic development. BJC’s patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Children’s Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country.