Product Manager, Conversational AI, gTech

Product Manager, Conversational Ai

At Google, we put our users first. The world is always changing, so we need product managers who are continuously adapting and excited to work on products that affect millions of people every day. In this role, you will work cross-functionally to guide products from conception to launch by connecting the technical and business worlds. You can break down complex problems into steps that drive product development. One of the many reasons Google consistently brings innovative, world-changing products to market is because of the collaborative work we do in product management. Our team works closely with creative engineers, designers, marketers, etc. to help design and develop technologies that improve access to the world's information. We're responsible for guiding products throughout the execution cycle, focusing specifically on analyzing, positioning, packaging, promoting, and tailoring our solutions to our users.

In this role, you will be responsible for verticalizing our generative conversational support solution across our consumer product portfolio. You will leverage your experience with generative AI, and be comfortable with ambiguity and handle complex problems, also you will be building teams and capabilities from scratch. In gTech Users and Products (gUP), our mission is to advocate for Google's users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world.

The US base salary range for this full-time position is $156,000-$229,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Responsibilities :

• Define and advocate the strategy for the product area by understanding user and product needs, setting a strategic direction, and ensuring it aligns with the organization's overall goals.
• Oversee the entire user journey, including analyzing every touchpoint across the self-help journey and optimizing conversational AI for consumer support within that context to drive engagement and successful outcomes.
• Drive product development and innovation by generating new ideas, prioritizing features, and collaborating with engineering, product peers, and other partners to deliver a high-quality product.
• Promote growth and engagement by developing strategies to drive usage, engagement, and complete rates.
• Collaborate across gUP and Google, working with engineering, operations, product verticals and other teams to ensure success for your product area.