Talent.com
Member Services Representative

Member Services Representative

Planet Fitness (Retail)Boston, MA, US
30+ days ago
Job type
  • Full-time
Job description

Planet Fitness Job Opportunity

Why Join Planet Fitness?

Philosophy

We are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable. A diverse, Judgement Free Zone where a lasting, active lifestyle can be built.

Our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. We seek to perfect this safe, energetic environment, where everyone feels accepted and respected. We as employees take pride in the fact that we are a non-intimidating, welcoming gym. Unlike most traditional gyms, Planet Fitness does NOT cater towards bodybuilders or power lifters, but is instead focused on general fitness. We strive to provide a comfortable atmosphere for EVERYONE in what we call the Judgement Free Zone (JFZ).

Mission Statement

At PF Supreme, we've worked hard to become one of the largest franchisee groups in Planet Fitness, the most recognizable name in the fitness industry. We strive to create a fun and respectful environment, where our team of motivated individuals can learn and grow just as quickly as our organization. Our purpose is to continuously expand the Planet Fitness brand, better the lives of our team with fulfilling career, and truly deliver the Judgement Free experience to our members. We believe by being passionate in our work and fearless in our approach, that our potential has no limits.

Job Benefits Include

  • Free Black Card gym membership.
  • Day, evening, or overnight shifts.
  • Career growth opportunities.
  • Discounts on merchandise sold at the club.
  • Benefits including : medical, 401k, and supplemental insurance.
  • Discounts on movie tickets, theme parks, hotels, attractions, and much more.

Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

  • Greet members, prospective members and guests, providing exceptional customer service.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Handle all front desk related activities including :

    • Answer phones in a friendly manner and assist callers with a variety of questions.

  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Facilitate needed updates to member's accounts.
  • Assist in maintaining the neatness and cleanliness of the club.

    • Cleaning and sanitizing of all exercise equipment and Black Card spa amenities.

  • Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
  • Perform a comprehensive walk of all club areas; quickly fix any safety / policy issues and address cleanliness concerns

    • Qualifications / Requirements

  • Customer service background preferred.
  • Must be 18 years of age or older.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude!
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma / GED equivalent preferred.

    • Physical Demands

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will encounter toxic chemicals during shift.
  • Moving self in different positions, including bending, climbing, balancing, kneeling, crouching, and twisting, to accomplish tasks
    • Create a job alert for this search

    Member Service Representative • Boston, MA, US

    Related jobs
    • Promoted
    Member Services Representative

    Member Services Representative

    Harvard UniversityCambridge, MA, US
    Full-time
    Harvard Federal Credit Union Member Services Representative.By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspire...Show moreLast updated: 30+ days ago
    • Promoted
    Member Services Representative

    Member Services Representative

    Planet FitnessBrockton, MA, US
    Full-time
    Member Services Representative.The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness m...Show moreLast updated: 30+ days ago
    Member Services Representative

    Member Services Representative

    Tremont Credit UnionBoston, MA, USA
    Full-time
    Quick Apply
    Tremont Credit Union has openings in our Roslindale, Milton and Dorchester branches for Member Service Representatives.Please review the following job description for details on these opportunities...Show moreLast updated: 30+ days ago
    • Promoted
    Member Services Representative

    Member Services Representative

    Crunch FitnessNashua, NH, US
    Full-time
    Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Looking to combine work, fitness and fun? Crunch Fitness is looking for en...Show moreLast updated: 18 days ago
    • Promoted
    Member Services Representative

    Member Services Representative

    Planet Fitness (Retail)Cambridge, MA, US
    Full-time
    Planet Fitness Job Opportunity.We are here to provide a unique environment in which anyone, and we mean anyone, can be comfortable. A diverse, Judgement Free Zone where a lasting, active lifestyle c...Show moreLast updated: 30+ days ago
    • Promoted
    Member Services Representative - Opener

    Member Services Representative - Opener

    Planet FitnessNatick, MA, US
    Full-time
    Member Services Representative - Opener.The Member Services Representative - Opener will be responsible for creating a positive member experience by providing a superior level of customer service t...Show moreLast updated: 30+ days ago
    • Promoted
    Member Service Assistant

    Member Service Assistant

    Costco Wholesale CorporationNashua, NH, US
    Full-time
    Position Summary : Actively greets members, provides a high level of member service, verifies membership card, keeps entry counts, and checks receipts when members exit. Performs and documents wareho...Show moreLast updated: 30+ days ago
    • Promoted
    Member Service Representative

    Member Service Representative

    Planet FitnessQuincy, MA, US
    Full-time
    Member Services Representative.The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness m...Show moreLast updated: 30+ days ago
    • Promoted
    Membership Clerk

    Membership Clerk

    Costco Wholesale CorporationDedham, MA, US
    Full-time
    Member Services Representative.Position Summary : Processes member sign-ups, renewals and added cards.Instructs members and potential members about membership, warehouse and credit programs.Assists ...Show moreLast updated: 30+ days ago
    • Promoted
    Member Services Representative

    Member Services Representative

    Anytime FitnessQuincy, MA, US
    Full-time
    Something Different Is Happening Here.Getting fit doesn't work if you only focus on fitness.And going it alone should never be a sign of strength. Our coaches support you in a way no one else can wi...Show moreLast updated: 5 days ago
    • Promoted
    Member Service Representative, Waltham MA, Part-Time, Onsite

    Member Service Representative, Waltham MA, Part-Time, Onsite

    DCU OpportunitiesWaltham, MA, US
    Part-time
    Member Service Representative, Waltham MA, Part-Time, Onsite.Requisition Number : MEMBE005902.Schedule : Thu - Fri 10 : 30 - 7 : 30 Sat : 8 : 30 - 3 : 30 (22. Contribute to DCU's Success Sharing and business g...Show moreLast updated: 30+ days ago
    • Promoted
    Medicare Member Service Representative

    Medicare Member Service Representative

    Salem Hospital NSMCSomerville, MA, US
    Full-time
    Medicare Member Service Representative.Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to a...Show moreLast updated: 30+ days ago
    • Promoted
    Overnight Member services

    Overnight Member services

    Planet FitnessTaunton, MA, US
    Full-time
    Overnight Closer (Member Services Representative).The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level o...Show moreLast updated: 30+ days ago
    • Promoted
    Member Service Representative, Framingham, MA, Part-time, Onsite (22.5 hours)

    Member Service Representative, Framingham, MA, Part-time, Onsite (22.5 hours)

    DCU OpportunitiesFramingham, MA, US
    Part-time
    Contribute to DCU's Success Sharing and business goals by identifying member's needs, providing service excellence and helping members achieve their financial goals. Reasonable accommodations may be...Show moreLast updated: 30+ days ago
    Member Services Representative (Overnight)

    Member Services Representative (Overnight)

    Planet FitnessDorchester, MA, US
    Full-time
    Planet Fitness prides itself on creating a unique environment where anyone – and we mean anyone – can be comfortable.A diverse, Judgement Free Zone where a lasting, active lifestyle can be built.Th...Show moreLast updated: 30+ days ago
    • Promoted
    Member Service Representative, Waltham MA, Full-Time, Onsite

    Member Service Representative, Waltham MA, Full-Time, Onsite

    DCU OpportunitiesWaltham, MA, US
    Full-time
    Member Service Representative, Waltham MA, Full-Time, Onsite.Requisition Number : MEMBE005883.Schedule : Mon - Fri 8 : 30 5 : 30, alt. Thurs / Fridays 10 : 30-7 : 30, alt Saturdays 8 : 30 3 : 30 (40 hours).Contri...Show moreLast updated: 30+ days ago
    Member Service Representative I

    Member Service Representative I

    Rockland Federal Credit UnionWeymouth, MA, USA
    Full-time
    Quick Apply
    Member Service Representative - Weymouth.Rockland Federal Credit Union is looking for a friendly, service-focused individual to join our team in Weymouth. If you enjoy working with and helping peopl...Show moreLast updated: 8 days ago
    • Promoted
    Weekday Opener Member Services Representative

    Weekday Opener Member Services Representative

    Planet FitnessStoughton, MA, US
    Full-time
    Member Services Representative.The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness m...Show moreLast updated: 29 days ago
    Member Services Staff

    Member Services Staff

    YMCA of Greater BostonReading, MA, US
    Part-time
    Quick Apply
    The Burbank YMCA is searching for an energetic leader to engage with our current and potential members of our community to provide outstanding customer service, a warm welcoming and friendly enviro...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Traveling Associate Dentist

    Traveling Associate Dentist

    Cortland Dental & Braces - a Benevis companyGloucester, MA, United States
    Full-time
    Work for a company that is truly making the world a happier place, one smile at a time! At Benevis, we create over a million smiles a year in the communities we serve and believe that every person ...Show moreLast updated: 13 hours ago