Central Intake Coordinator

Central Intake Coordinator

Gateways Hospital and Mental Health Center

Base Pay

$28.14 / hr - $30.60 / hr

Location

Los Angeles, CA

Title

Central Intake Coordinator

Responsibilities

• Conduct initial screenings to determine treatment needs and appropriateness for enrollment into Gateways programs and services.
• Obtain Medi-Cal and private insurance information and verify eligibility.
• Collect deductibles or self-pay portion of hospital payment from the client as required by their health plan at time of admission.
• Provide callers with a verbal overview of Gateways Hospital and Mental Health Centers full continuum of services and email program brochure and link to Gates website.
• Complete the Gateways intake process and gather all client, referral source and payer information to facilitate client admission.
• Provide callers with appropriate referrals and linkages to other treatment programs and / or community support services if they do not meet Gateways enrollment criteria.
• Schedule client appointments for initial onsite assessment within 24-48 hours.
• Send appointment reminders via phone calls, texts and emails.
• Assist clients and families with overcoming barriers to initial assessment and access to treatment.
• Maintain accurate and timely documentation of the intake process in the electronic health records (EHR) system.
• Serve as a liaison between clients, families, referral sources, and treatment teams.
• Track and report intake & admission outcomes data and conversion rates.
• Participate in a weekly meeting with the Program Director and the Director of Business Development to review intake and admission activity.
• Ensure compliance with HIPAA and all Gateways and regulatory agency requirements.

Qualifications

Employment Type

Part-time

Seniority Level

Entry level

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