Central Intake Coordinator

Job Details

Job Location

Glendale - Glendale, CA

Secondary Job Location(s)

Chinatown - Los Angeles, CA

Position Type

Full Time

Salary Range

$28.14 - $30.60 Hourly

Description

Title of Position : Central Intake Coordinator

Location : Gateways Hospital and Mental Health Center

Exempt / Non-Exempt : Non-Exempt

Union / Non-Union : Non-Union

Supervisor : Director of Business Development

Gateways Hospital and Mental Health Center, located in Los Angeles, is a non-profit organization that provides an array of comprehensive mental health services for Children, Adolescents, Transitional Aged Youth, and Adults suffering from mental illness in the Greater Los Angeles area. The organization consists of a standalone fifty-five (55) )-bed hospital and six outlying outpatient facilities that have anywhere from fourteen (14) beds to one hundred and thirty-four (134) beds. The organization has approximately four hundred (400) employees.

SUMMARY OF POSITION

The Central Intake Coordinator (intake coordinator) plays a critical role in facilitating access to Gateways programs and treatment services, exercising the highest level of customer service and consumer engagement. The role is pivotal in ensuring that individuals and referral sources seeking mental health and addiction treatment services are welcomed with care, professionalism, screened accurately and guided seamlessly into appropriate treatment and program services.

This position is responsible for conducting initial screenings, coordinating intake procedures, verifying Medi-Cal and private insurance eligibility, and serves as a resource to assist callers with navigating the mental health system and linking and connecting callers to other related community treatment and social support services.

ESSENTIAL DUTIES

Client Intake & Assessment

• Conduct initial screenings to determine treatment needs and appropriateness for enrollment into Gateways' programs and services.
• Obtain Medi-Cal and private insurance information and verify eligibility.
• Collect deductibles or self-pay portion of hospital payment from the client as required by their health plan at time of admission.
• Provide callers with a verbal overview of Gateways Hospital and Mental Health Center's full continuum of services and email program brochure the link to Gateways website to all callers.
• Complete the Gateways intake process and gather all client, referral source and payer information to facilitate client admission.
• Provide callers with appropriate referrals and linkages to other treatment programs and / or community support services if they do not meet Gateways enrollment / admission criteria.

Coordination & Scheduling

Communication & Reporting

Compliance & Documentation

ESSENTIAL SKILLS

Qualifications

EDUCATION & CERTIFICATES

Minimum Education Required :

Desired Education :

EXPERIENCE / QUALIFICATIONS

Minimum Experience Required :

Desired Experience :

REQUIREMENTS

PHYSICAL REQUIREMENTS