Personal Lines Account Manager

Job Description

Job Description

Join Highstreet Insurance and Financial Services, a leading provider of personalized insurance solutions, as a Personal Lines Account Manager we are committed to offering top-notch service. Based in Kennewick, Washington, our team is dedicated to fostering a warm and inviting atmosphere that aligns with our positive company culture. This position is in office with the option to be remote.

This role is perfect for those who are passionate about helping clients navigate their insurance needs and ensuring they have the right coverage to protect what matters most. As a Personal Lines Account Manager, you will be a key player in building and maintaining strong client relationships while providing customized insurance solutions. We believe in empowering our employees and providing opportunities for growth and success within our organization.

Benefits

Annual Base Salary + Commission

Flexible Schedule

Work from Home

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Parental Leave

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Snack Kitchen

4 O'clock Fridays

Employee Appreciation events

Responsibilities

Client Support : Offer expert advice and service to clients regarding their insurance plans, helping to tailor solutions to their individual needs.

Communication : Maintain open and proactive communication with clients to build trust and ensure satisfaction.

Policy Management : Oversee the management of client accounts, including renewals, alterations, and compliance with company standards and regulations.

Claims Assistance : Assist clients with the claims process, ensuring efficiency and guiding them through necessary steps.

Problem Solving : Resolve any client issues or concerns promptly to maintain client satisfaction and loyalty.

Industry Knowledge : Continuously update and expand knowledge of insurance products, industry trends, and regulations to best serve clients.

Requirements

Licensing : A current Washington State Property & Casualty License is required

Experience : Previous experience in personal lines insurance management is highly preferred.

Communication Skills : Must have excellent verbal and written communication skills to engage effectively with clients and team members.

Customer Service : Demonstrated ability to provide high-quality customer service and build strong relationships.

Problem-Solving : Ability to identify client needs and provide tailored insurance solutions.

Tech Proficiency : Familiarity with EPIC preferred but not required

Remote Work : Capable of working independently and efficiently in a fully remote environment, with a reliable internet connection or the ability to work in our kennewick office full time.