Implementation Manager

A company is looking for a Manager, Implementation to lead a team focused on providing a seamless onboarding experience for customers.

Key Responsibilities

Hire, train, motivate, and coach Implementation Managers to ensure efficient customer service

Define objectives, evaluate trends, and monitor job performance to achieve team results

Maintain quality service by resolving customer service issues and recommending system improvements

Required Qualifications

2+ years of experience managing or leading a team of 5 or more

2+ years of experience in customer implementations within an Edtech company or school / district

Bachelor's degree (or higher) from an accredited college or university preferred

Extensive experience leveraging technology for implementation (i.e. Hubspot, Jira, Zendesk)

Familiarity with SFTP and API for data collection purposes