FLEX Senior Manager, Product Catalog Platform

Senior Manager, Product Catalog Platform

Reporting to the Director, Product Catalog Platform, the Senior Manager, Product Catalog Platform will lead efforts to develop and maintain the Product Catalog Platform. Product Catalog Platform is designed to drive growth in digital commerce for Marriott International by delivering guests a holistic and integrated shopping experience across property, room and non-rooms products. This role will serve as the Product Lead for Product Catalog Platform; partnering with engineering and stakeholders to build the platform roadmap and create solutions to deliver against digital commerce goals. The Senior Manager, Product Catalog Platform collaborates across the organization to drive the launch, adoption and ongoing development of platform capabilities. This role will assist with the planning, management and delivery of capabilities that produce hierarchical property, product and rooms data across Marriott channels to create world-class guest experiences. The Senior Manager, Product Catalog Platform will capture business requirements and work with teams to create and prioritize a roadmap + backlog of platform capabilities and enhancements. This position will be highly matrixed, with great collaboration and shared roadmap development with numerous business stakeholders. Alongside stakeholder alignment, our immediate teams are organized cross-functionally by squads that build remarkable products for Marriott International. The Senior Manager, Product Catalog Platform will drive a strong business vision, collaborate across squads, and focus on modernizing our tools and platforms.

Candidate Profile

Education and Experience

Ten or more experiences around digital product development and / or software engineering

Proven ability to lead and work with cross-functional teams in support of specific business priorities

Ability to solve problems quickly, think strategically, and drive data-driven decision making

Demonstrated comfort with generating and communicating strategic analysis and business insights to drive prioritization and build consensus

Ability to build high-performing teams of leaders and drive a result-oriented culture

Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity

Dynamic interpersonal skills including being a team player and influencer that works well with counterparts from various functions / departments and can influence without direct accountability

Effective written and oral communication skills, sensitive to global communication needs

Thrives in a fast-paced, entrepreneurial environment

Proficient in software products and tools that support current business practices and global teams (e.g., Office, Teams, Jira, Confluence, etc.)

Experience managing and defining transformational strategies for business units

Experience with enterprise scale master data management (MDM) systems (e.g Stibo, Akeneo, etc.)

Exposure to working with platforms spanning multiple languages and frameworks is preferred

Ability to translate high-level business planning information into technology needs / solutions

Core Work Activities

Cross-Channel Digital Commerce Platforms

Work with engineering partners and cross-discipline stakeholders to develop and maintain Product Catalog Platform

Drive strategy, develop roadmaps, and lead the continuous improvement of Product Catalog Platform as cross-channel platform to better enable digital products and customer experiences

Collaborate with diverse stakeholders across Digital, Distribution, Reservations, Sales, Revenue Management, Global Marketing, Brand, etc.

Work with Change Management to create training plans, timelines and POC to drive the adoption and usage of Product Catalog Platform

Serve as the SME for Product Catalog Platform capabilities; serve as the business knowledge center for all Product Catalog Platform does and will do in the future

Continually update, refine and enhance product definitions, taxonomies and data models covering all Marriott products and services

Develop a multi-year roadmap to deliver long term goals for digital commerce

Prioritize features and capabilities and create epics and stories in partnership with engineering and service provider partners

Manage teams made up of associates and third-party consultants, both onshore and offshore

Collaborate across teams and creatively solve problems to constructively balance priorities and overcome or remove blockers required to successfully deliver a new product or feature

Managing Work, Projects, and Policies

This individual will embody the 'servant leader' mindset and create / foster relationships that achieve business outcomes

Provides accurate estimates as to the time needed to complete work to feed project plans (and therefore personal deadlines)

Meets deadlines once agreed upon, provides regular status updates to manager, leadership and key stakeholders

Successfully manages multiple assignments at once; works based on priorities and requests clarification if priorities are not clear

Communicates in a timely and appropriate manner with teammates

Provides feedback to others in a helpful and professional manner

Demonstrating and Applying Discipline Knowledge

Collaborate across functional areas to capture, define and prioritize business requirements to achieve goals

Collaborate with platform product to ensure stable releases, functional alignment, and appropriate unified release cycles

Evangelize and integrate Product Catalog Platform capabilities across customer product management and journey planning

Partner with Product and Experience leaders to prioritize, scope, and plan release schedules and capabilities

Deliver capabilities to modernize Marriott property, rooms, non-rooms data across owned and approved third-party channels

Champion the integration and enhancement of emerging businesses (e.g. HVMI, All-Inclusive), outlet (e.g. F&B, Spa, Golf, etc), non-rooms (e.g. cabana, insurance) into Product Catalog Platform

Take great care and craft for designing systems and building applications correctly from day one, with appropriate planning and communication of delivery

Promotes and advances business decisions with the 'end-user' in mind

Champions both 'do no harm' and 'clean slate' approaches to conducting business

Proactively recognizes technical debt and creates plan for appropriate retirement / decommission

Follows 'do no harm' principles to ensure new Catalog Platform delivers on RTB requirements

Keeps up-to-date technically and apply new knowledge to the job

Maintaining Goals

Sets and maintains personal development goals, working across shared MBOs and KPIs

Collaborates to achieve program, global marketing, brand, and technology timelines and business objectives, frequently achieving stretch goals

Bias for action in measured, incremental success against broader KPIs

Additional Responsibilities

Works independently with minimal supervision, but knows when issues should be escalated to manager

Develops relationships with members of other teams, and leverages those relationships to answer questions

Presents work with clarity and confidence; explains complex matters so that others can understand them

Uses appropriate communication mechanisms (e.g. in-person, Teams, chat, email, call) for each situation

Demonstrates self-confidence, passion for the business, energy, optimism and enthusiasm

Performs other reasonable duties as assigned by manager

Management Competencies

Leadership

Adaptability Maintains performance level under pressure or when experiencing changes or challenges in the workplace

Communication Conveys information and ideas to others in a convincing and engaging manner through a variety of methods

Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action

Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values

Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes

Managing Execution

Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members

Strategy Execution Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes

Driving for Results - Sets high standards of performance for self and / or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and / or others toward the accomplishment goals; proactively takes action and goes beyond what is required

Planning and Organizing - Gathers information and resources required to set a plan