Corporate :
Light & Wonder's corporate team is comprised of incredible talent that works across the enterprise, defying boundaries to provide essential services in an extraordinary manner to ensure the success of the organization and the well-being of employees.
Position Summary
Focused on helping achieve the Finance Shared Services mission of serving the business accurately, efficiently, and politely with the vision to operate silently in the background so the business can maximize profitability. This is accomplished by reviewing the accounts receivable aging for assigned customers, proactively contacting them to understand why past due balances exist and noting billing errors that require resolution to timely payment.
Essential Job Functions :
- Reviewing open accounts for collection efforts using multiple tools and ERP's
- Communications (verbal and written) to customers to :
Collect payment of delinquent accounts
Advance collection requests in accordance with due dates required for cash forecasting purposesFollow up of payment arrangementsPerforms account reconciliations and analysisPrepare and provide statements, invoices, and other reports / documents to recommend appropriate actions on customer accountsResolves client-billing problems, troubleshooting and rescues accounts receivable delinquency, applying good customer service in a timely mannerIdentify issues attributing to account delinquency and discuss / escalate to management and / or internal sales staff.Review and research assigned accounts for application of unapplied cash and depositsEnforces adherence to corporate collection policies and proceduresPerform other activities as assignedQualifications
Education : High school diploma
Experience : Minimum 2 years in of corporate business to business collections experience including interaction with a large customer base.
Knowledge, Skills, & Abilities :
Proficiency in Microsoft Office applications with a focus on ExcelPreferred experience of Oracle EBS 12Strong problem solving and analytical skills requiredMust have attention to detail with an eye for accuracyStrong Customer Service skillsCreative, self-disciplined, and capable of identifying and completing critical tasks independently and with a sense of urgency and be a team playerAbility to deliver difficult news diplomaticallyAbility to be assertive when reasoning and negotiating with customersAbility to apply fundamental accounting knowledge to daily transactionsAbility to handle multiple assignments effectively managing timeAn aptitude to learn new computer programsDemonstrated communication skills (including active listening, writing, and emotional intelligence)Detail oriented with demonstrated administrative and organizational skills and ability to prioritize and manage multiple assignments simultaneouslyAbility to work independently with minimal directionAbility to maintain confidentiality, use discretion, and make sound judgmentPhysical Requirements : Ability to lift up to 25 pounds is required.
Work Conditions : Generally, work in an office environment. No travel is expected.
