Shift LeaderChicken Salad Chick • Mckinney, TX, US
Shift Leader
Chicken Salad Chick • Mckinney, TX, US
30+ days ago
Job type
- Full-time
Job descriptionSupervise, motivate, and manage restaurant staff during the shift. Train new employees in procedures, guest experience, and company standards. Monitor employee performance and provide balanced feedback. Lead shifts by assigning tasks, managing breaks, and ensuring smooth hand-offs between shifts. Set a positive example through hustle, high standards, and a guest-first attitude. Coach and support team members in real time to improve speed, service, and execution. Ensure restaurant is staffed by executing schedule created and posted by RGM. Ensure the restaurant is clean, stocked, and operational during all hours of business. Enforce company policies and ensure that employees are adhering to them, including uniform standards and health & safety regulations. Escalate issues as appropriate to the AGM or RGM. Ensure a high standard of guest service is always maintained. Resolve customer complaints or concerns calmly, promptly and professionally, turning problems into positive outcomes. Ensure the front-of-house (FOH) and dining area are clean; maintain a welcoming and positive environment for both guests and staff. Ensure the restaurant meets guest satisfaction goals and that guests' needs are addressed quickly and efficiently. Oversee all aspects of daily operations during the shift, including food preparation, service delivery, and cleanliness. Monitor food and inventory, ensuring timely ordering to avoid shortages. Ensure kitchen and dining areas are maintained to health, safety, and cleanliness standards. Monitor and maintain all equipment to ensure it is functioning properly. Ensure proper cash handling and register management during the shift. Assist in the development of staff by providing training on new procedures and ensuring all employees are up to date with company, brand, and restaurant standards. Mentor staff and assist in developing their career progression within the restaurant. Provide regular coaching, feedback, and encouragement to help team members grow. Assist with onboarding, cross-training, and promoting teamwork across positions. Help manage cash control and POS transactions; accurately reconcile cash at the end of the shift. Track and record sales data, labor, and operational costs to ensure the restaurant is meeting financial goals. Monitor labor, food, and supply costs during shifts; adjust as needed to meet targets while ensuring adequate staffing levels are maintained. Ensure accurate shift documentation and reporting is completed. Ensure adherence to health and safety regulations, including food safety and sanitation guidelines. Ensure the cleanliness and organization of the restaurant, including dining rooms, kitchen, restrooms, and storage areas. Monitor food preparation and portions to ensure consistent quality and alignment to brand standards. Enforce food safety and sanitation standards in line with company and regulatory guidelines. Perform or supervise opening / closing procedures and daily food safety checks.o Address any maintenance or safety issues and escalate issues to the AGM, RGM, or above as necessary. Positive Energy : Creates a welcoming environment with high enthusiasm and optimism. Accountability : Takes ownership of shift outcomes, staff performance, and guest satisfaction. Recognition : Encourages others and celebrates team wins and personal progress. Servant Leadership : Leads with empathy, supports team needs, and builds trust through action. Situational Awareness : Can assess what’s happening quickly and respond with good judgment. Team Leadership : Can direct, motivate, and resolve issues while remaining fair and respectful. Execution Focused : Gets things done the right way, even in high-pressure moments. Must be at least 18 years old. High school diploma or equivalent is preferred but not required; some college coursework in hospitality or business management is a plus. Minimum of 1 year of customer-facing restaurant experience required. At least 1 year of experience in a supervisory or leadership role within the restaurant or hospitality industry preferred. Must have or be willing to obtain required food handler’s certification for respective state / local area. Basic computer skills required. Must be able to fluently speak and understand English. Must be able to successfully pass a background check. Strong leadership, communication, and interpersonal skills. Ability to manage time effectively and prioritize tasks in a fast-paced environment. Problem-solving abilities and the capacity to make quick, informed decisions. Strong organizational skills and attention to detail. Knowledge of health / food safety, restaurant operations, and customer service principles. Must be able to handle stress in a fast-paced, high-energy restaurant environment. Must be able to stand and walk for extended periods (up to 8 hours per shift). Must be able to work an average of 40 hours per week. Evening, weekend, and holiday availability may be required. May be exposed to heat, cold, cleaning chemicals, and sharp kitchen equipment. Must be able to lift, carry, and move up to 50 lbs. Hourly wage (specific rate depends on experience and location). Opportunities for advancement to management roles. Employee meal discounts and team recognition programs. Full-time employees may also be eligible for, paid time off, health benefits, or other incentives.
Now Hiring : Shift Leader (Hourly)
- Department : Operations
- Reports to : Assistant General Manager (AGM), Restaurant General Manager (RGM)
- Pay Rate : $15 per hour - $18 per hour
POSITION SUMMARY
The Shift Leader (SL) is responsible for overseeing the day-to-day operations of the restaurant during their assigned shift. This includes managing staff, ensuring an excellent guest experience, maintaining food quality, and ensuring the restaurant operates smoothly. The Shift Leader plays a crucial role in managing day-to-day operations, maintaining a positive work environment, upholding brand standards, optimizing operational efficiency, and supporting the management team to achieve business goals. This is a key leadership role for individuals who are looking to grow into management.
DUTIES & RESPONSIBILITIES :
Team Leadership & Supervision :
Guest Experience :
Operations Management :
Training & Development :
Financial Responsibilities :
Health, Safety, and Sanitation :
KEY COMPETENCIES
SKILLS & QUALIFICATIONS :
WORKING CONDITIONS & PHYSICAL REQUIREMENTS :
COMPENSATION & BENEFITS :
Note : The statements herein are intended to describe the general nature and level of work being performed by employees, are not to be construed as an exhaustive list of responsibilities, duties, and skills of those in this job classification. Furthermore, they do not establish a contract for employment and subject to change at the discretion of the employer.
Create a job alert for this search
Shift Leader • Mckinney, TX, US
Related jobs
If hired, you will be working for Quality Brand Group LLC a franchisee of Dunkin'.Quality Brand Group is a multi-store franchisee with a number of Dunkin' locations in Arizona, Colorado, Florida, N...Show more
Shift Leader At WhiteWater Express, we are more than just a car wash; we are a company built on respect, communication, and a passion for people.
Our dedicated team members are leaders within the co...Show more
Looking for a career where you can expand your knowledge in the restaurant industry with opportunity for management and leadership growth? At McAlister’s Deli, we want to hire, work with, and devel...Show more
Do you love working with people? Are you looking for a fun environment where you can grow in your career?.Marco’s Pizza is the premier pizza franchise in the United States and is seeking energetic,...Show more
Lead Industrial Equipment Mechanic (Second Shift).Life insurance, medical, paid time off, retirement.Wire Products Supply, located in Sherman, Texas, is a leader in the manufacturing and distributi...Show more
This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Jack in the Box Inc.
This means the independent franchisee, and not Jack in the Box Inc.The in...Show more
Shift Supervisor Restaurant - Food Service Supervisor - Management If you are a positive, energetic person looking for a career that offers an excellent compensation package and the chance for adva...Show more
SRS Distribution part of The Home Depot family of companies is transforming how professional contractors in the roofing and building products trades grow their businesses.Through Roof Hubour flagsh...Show more
We are seeking an Maintenance Lead 1st Shift to join our team.Successful candidates will possess a minimum of 3 years of related experience in a warehouse environment expertise&...Show more
Earn at least $2015 driving with Uber when you complete your first 165 trips in 30 days.Read all the information about this opportunity carefully, then use the application button below to send your...Show more
McKinney - Hourly - McKinney TX.Get ready to jumpstart your career journey at ClearWater Express Wash where were not just washing cars were making dreams come true! As a rapidly growing Texas-base...Show more
Primary Duties & Responsibilities.Manage and oversee shift performance in one or more of the following : Front End Back End Probe EPI Manufacturing processes.
Manage and oversee shift performanc...Show more
Shift Supervisor Restaurant - Food Service Supervisor - ManagementIf you are a positive, energetic person looking for a career that offers an excellent compensation package and the chance for advan...Show more
If hired, you will be working for Quality Brand Group LLC a franchisee of Dunkin'.Quality Brand Group is a multi-store franchisee with a number of Dunkin' locations in Arizona, Colorado, Florida, N...Show more
We are looking for seasoned Shift Supervisor / Assistant Manager candidates who can bring their previous experience and add value to our growing brand.
As we are a growing start-up company, there will...Show more
We’re offering a role for someone who wants to lead their own side-income project in their spare time.You’ll explore various proven side hustles, select the ones that fit your lifestyle, and run th...Show more
Vice President of Risk Strategy.We are a leading wholesale distributor of building supplies, specializing in various roofing materials and solutions.
We are looking for a proactive and visionary Vic...Show more
We are looking for a 2nd Shift Maintenance Supervisors who want to be involved in not only the management side of the job but in all aspects of maintaining our fleets.
Waste Connections is a large p...Show more
Shift Leader
Dunkin' • Plano, TX, US
Full-time
Last updated: 30+ days ago • Promoted
Shift Leader 220
WhiteWater Express Car Wash • Melissa, TX, US
Full-time
Quick Apply
Last updated: 30+ days ago
Shift Manager
McAlister's Deli • SHERMAN, TX, US
Full-time
Last updated: 30+ days ago
Restaurant Shift Leader
Marco's Pizza • Garland, TX, US
Full-time
Last updated: 30+ days ago
Shift Leader
Wire Sales, Inc. • Sherman, TX, US
Full-time
Last updated: 30+ days ago • Promoted
Team Leaders
Vinder Foods LLC • Sherman, TX, US
Full-time
Quick Apply
Last updated: 30+ days ago
SHIFT SUPERVISOR
Braum's Ice Cream & Dairy Store • Fairview, TX, United States
Full-time
Last updated: 30+ days ago • Promoted
Vice President, Digital Product Operations
SRS Distribution • McKinney, Texas, USA
Full-time
Last updated: 17 days ago • Promoted
Maintenance Lead, 1st Shift (On-site)
Lakeshore Learning Materials, LLC • Garland, Texas, USA
Full-time
Last updated: 8 days ago • Promoted
Side gig : Earn at least $2015 in your first 165 trips driving, guaranteed.
Uber • Howe, Texas, US
Full-time +2
Last updated: 29 days ago • Promoted
Team Lead
Clearwater Express Wash • McKinney, Texas, USA
Full-time
Last updated: 20 days ago • Promoted
Fab Operations Supervisor- Night Shift
Coherent • Sherman, Texas, USA
Full-time
Last updated: 14 days ago • Promoted
Food Service Shift Supervisor
Braum's • MCKINNEY, Texas, US
Full-time
Last updated: 30+ days ago • Promoted
Shift Leader
Quality Brand Group • Richardson, Texas, United States, 75081
Full-time
Last updated: 30+ days ago
Shift Manager
TradeJobsWorkforce • 75370 Dallas, TX, US
Full-time
Last updated: 30+ days ago • Promoted
Side Hustle Project Lead
Finance Buzz • Sherman, Texas, US
Full-time +1
Last updated: 30+ days ago • Promoted
Vice President of Risk Strategy
Confidential • McKinney, TX, United States
Full-time
Last updated: 24 days ago • Promoted
2nd Shift Maintenance Supervisor
Waste Connections • McKinney, Texas, USA
Full-time
Last updated: 19 days ago • Promoted