Customer Service Support Representative

A company is looking for a Specialty Testing Customer Service Support Representative to work from home.

Key Responsibilities :

Handle high call volume, averaging ~75 calls per day from patients and insurance carriers

Assist clients and patients with inquiries related to insurance coverage and billing

Document conversations and maintain accurate records in the billing system

Required Qualifications :

High school diploma required; associate or bachelor's degree preferred

1-3 years of applicable experience in healthcare or customer service

Knowledge of medical billing practices and insurance EOB interpretation preferred

Computer proficiency in MS Windows, MS Office, and database systems

Experience with Medicare / Medicaid billing and laboratory information systems is a plus