eLation Financials Support Specialist

Innovative Systems is currently seeking applicants for an eLation Financials Specialist to join our talented team.

This position is located in Mitchell, SD.

Remote work will be considered for the right candidate with eLation Financials experience.

This position reports to the eLations Financials Support Manager. It is a full-time scheduled based on a 40-hour work week with availability between 8am to 5pm CST.

Travel is required with this position, both to Mitchell, SD and to our client sites.

Having accounting or financial software experience and / or education will be critical to your success in this position. Additionally, your technical abilities will enable you to address client's software-related inquiries.

Responsibilities :

• Provide exceptional customer service, support, training, and data verification for our clients that use the software via various channels, including phone, email, and a ticketing system from 8am to 5pm CST. Occasionally provide after-hours support, as needed.
• Lead software conversions independently, including data verification and assisting clients in configuration of the software to meet their business needs.
• Train clients on functionality within the software.
• Troubleshoot technical issues, and provide step-by-step guidance for issue resolution.
• Understand clients' accounting processes and offer insights on utilizing the software for optimal results.
• Collaborate with the development team to escalate and prioritize complex technical issues.
• Document and track client interactions and resolutions in our ticketing system.
• Create support documentation, knowledge base articles, and video tutorials.

Requirements :

Nice to Have :

What We Offer :

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